Contact Us
Chat - Developer Groups
Join a Tencent Cloud Chat developer group for:
Reliable technical support
Product details
Constant exchange of ideas
Hotline
If you have any questions when using Tencent Cloud products, please contact our customer service for assistance.
The global customer - service hotline provides 7x24 round - the - clock customer service and responds quickly to your product inquiries ,Contact Us.
Hong Kong, China: +852 800 906 020 (toll - free)
USA: +1 844 606 0804 (toll - free)
UK: +44 808 196 4551 (toll - free)
Canada: +1 888 605 7930 (toll - free)
Australia: +61 1300 986 386 (toll - free)
Ticket System
If you encounter any OPS or technical problems when using our products, you can log in to the Tencent Cloud console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible.
Ticket links:
Ticket submission: submit a ticket
Ticket status query: Ticket list
A ticket can have the following status:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required. You can close the ticket at this stage.
Note:
The ticket will revert to the "pending processing" status after you re-submit the ticket with more information.
Closed: the ticket has been resolved, or you have closed the ticket before it was processed.
