RTC Analytics Monthly Packages
Note：
The features and fees in this document will take effect on March 1, 2026, Singapore Time (UTC+8). For the period before March 1, 2026, please refer to RTC Analytics Monthly Packages（Previous Version）.
The Monitoring Dashboard is offered through a flat-rate subscription and provides access to Room Call Investigation, Real-Time Monitoring, and Data Analytics Dashboard features.
After subscribing to a package, all associated features are automatically activated, allowing you to use the full functionality of your selected edition immediately.
Feature Details
Room Call Investigation
Sub-feature | Free Edition | Standard Edition | Premium Edition |
Console Access | ✔ | ✔ | ✔ |
Data Retention Period | Last 3 days | Last 14 days | Last 14 days |
RESTful API | Not supported | ✔ | ✔ |
Data Latency | 10 min | 10 min | 10s |
Note：
Real-Time Monitoring
Sub-feature | Free Edition | Standard Edition | Premium Edition |
Console Access | Not supported | ✔ | ✔ |
Data Retention Period | | Last 30 min | Last 12 h |
RESTful API | | ✔ | ✔ |
Data Sampling (Abnormal User Details) | | ✔ | ✔ |
Data Latency | | 20s | 20s |
Data Analytics Dashboard
Sub-feature | Free Edition | Standard Edition | Premium Edition |
Console Access | Not supported | ✔ | ✔ |
Data Retention Period | | Last 3 days | Last 60 days |
RESTful API | | ✔ | ✔ |
Data Granularity | | Daily, Hourly | Daily, Hourly |
Data Insight Plus (Multidimensional Cross Analysis) | | Not supported | Supported |
Data Latency | | Daily query: 24 h Hourly query: Last 1 h | Daily query: 24 h Hourly query: Last 1 h |
Billing Standards
Version | Standard Edition | Premium Edition |
Flat Rate | $449/month | $2,999/month |
Usage | Unlimited usage | Unlimited usage |
Manage Packages
Subscribe to a Package
To subscribe to the Monitoring Dashboard package, follow these steps:
Method 1:
1. Log in to the Purchase Page.
2. Select the desired edition (Standard or Premium), review and accept the agreement, then click Buy Now.
3. Complete the payment as prompted.
Method 2:
1. Log in to the Console.
2. In the left menu, click Monitoring Dashboard > Room Call Investigation.
3. Click Switch to Official Edition in the top left corner.
4. Select the desired edition (Standard or Premium), review and accept the agreement, then click Buy Now.
5. Complete the payment as prompted.
Cancel Subscription
