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Join Tencent RTC at NAB Show 2024 in Las Vegas!
Learn more 
Only  $9.9! Get 50,000 minutes with our Starter Plan, perfect for your MVP project.
Only $9.9! Get 50,000 minutes with our Starter Plan, perfect for your MVP project.
Grab It Now 
Call
Overview
  • Android
    • Integration
    • UI Customization
    • Offline Call Push
    • On-Cloud Recording
    • More Features
      • Configuring Nicknames and Avatars
      • Group Call
      • Floating Window
      • Custom Ringtone
      • Monitoring Call Status
    • API Documentation
      • API Overview
      • TUICallKit
      • TUICallEngine
      • TUICallObserver
      • Type Definition
    • Release Notes
  • iOS
    • Integration
    • UI Customization
    • Offline Call Push
      • VoIP
      • APNs
    • On-Cloud Recording
    • More Features
      • Configuring Nicknames and Avatars
      • Group Call
      • Floating Window
      • Custom Ringtone
      • Monitoring Call Status
    • API Documentation
      • API Overview
      • TUICallKit
      • TUICallEngine
      • TUICallObserver
      • Type Definition
    • Release Notes
  • Web
    • Integration
      • Web&H5 (React)
      • Web&H5 (Vue3)
    • UI Customization
    • On-Cloud Recording
    • More Features
      • Configuring Nicknames and Avatars
      • Configure Resolution and Fill Mode
      • Group Call
      • Floating Window
      • Custom Ringtone
      • Monitoring Call Status
    • API Documentation
      • API Overview
      • TUICallKit
      • TUICallEngine
      • TUICallEvent
    • Release Notes
  • Flutter
    • Integration
    • Offline Call Push
    • UI Customization
    • On-Cloud Recording
    • More Features
      • Configuring Nicknames and Avatars
      • Group Call
      • Floating Window
      • Beauty Effects
      • Custom Ringtone
      • Monitoring Call Status
    • API Documentation
      • API Overview
      • TUICallKit
      • TUICallEngine
      • TUICallObserver
      • Type Definition
    • Upgrading
    • Release Notes
  • Overview
    • Overview
  • Activate the Service
  • Pricing
    • Call Monthly Packages
    • Pay-As-You-Go
    • Free Minutes
  • ErrorCode
  • FAQs
    • All Platform
    • Flutter
    • Web
Call

ErrorCode

Notify users of warnings and errors that occur during audio and video calls.

TUICallDefine Error Code

Definition
Value
Description
ERROR_PACKAGE_NOT_PURCHASED
-1001
You do not have TUICallKit package, please open the free experience in the console or purchase the official package.
ERROR_PACKAGE_NOT_SUPPORTED
-1002
The package you purchased does not support this ability. You can refer to console to purchase Upgrade package.
ERROR_TIM_VERSION_OUTDATED
-1003
The IM SDK version is too low, please upgrade the IM SDK version to >= 6.6; Find and modify in the build.gradle file.:"com.tencent.imsdk:imsdk-plus:7.1.3925"
ERROR_PERMISSION_DENIED
-1101
Failed to obtain permission. The audio/video permission is not authorized. Check if the device permission is enabled.
ERROR_GET_DEVICE_LIST_FAIL
-1102
Failed to get the device list (only supported on web platform).
ERROR_INIT_FAIL
-1201
The init method has not been called for initialization. The TUICallEngine API should be used after initialization.
ERROR_PARAM_INVALID
-1202
param is invalid.
ERROR_REQUEST_REFUSED
-1203
The current status can't use this function.
ERROR_REQUEST_REPEATED
-1204
The current status is waiting/accept, please do not call it repeatedly.
ERROR_SCENE_NOT_SUPPORTED
-1205
The current calling scene does not support this feature.
ERROR_SIGNALING_SEND_FAIL
-1406
Failed to send signaling. You can check the specific error message in the callback of the method.

IM Error Code

Video and audio calls use Tencent Cloud's IM SDK as the basic service for communication, such as the core logic of call signaling and busy signaling. Common error codes are as follows:
Error Code
Description
6014
You have not logged in to the Chat SDK or have been forcibly logged out. Log in to the Chat SDK first and try again after a successful callback. To check whether you are online, use TIMManager getLoginUser.
6017
Invalid parameter. Check the error information to locate the invalid parameter.
6206
UserSig has expired. Get a new valid UserSig and log in again. For more information about how to get a UserSig, see Generating UserSig.
7013
The current package does not support this API. Please upgrade to the Flagship Edition package.
8010
The signaling request ID is invalid or has been processed.
Explanation
More IM SDK error codes are available at:IM Error Code

TRTC Error Code

Video and audio calls use Tencent Cloud's IM SDK as the basic service for calling, such as the core logic of switching camera and microphone on or off. Common error codes are as follows:
Enum
Value
Description
ERR_CAMERA_START_FAIL
-1301
Failed to turn the camera on. This may occur when there is a problem with the camera configuration program (driver) on Windows or macOS. Disable and reenable the camera, restart the camera, or update the configuration program.
ERR_CAMERA_NOT_AUTHORIZED
-1314
No permission to access to the camera. This usually occurs on mobile devices and may be because the user denied access.
ERR_CAMERA_SET_PARAM_FAIL
-1315
Incorrect camera parameter settings (unsupported values or others).
ERR_CAMERA_OCCUPY
-1316
The camera is being used. Try another camera.
ERR_MIC_START_FAIL
-1302
Failed to turn the mic on. This may occur when there is a problem with the mic configuration program (driver) on Windows or macOS. Disable and reenable the mic, restart the mic, or update the configuration program.
ERR_MIC_NOT_AUTHORIZED
-1317
No permission to access to the mic. This usually occurs on mobile devices and may be because the user denied access.
ERR_MIC_SET_PARAM_FAIL
-1318
Failed to set mic parameters.
ERR_MIC_OCCUPY
-1319
The mic is being used. The mic cannot be turned on when, for example, the user is having a call on the mobile device.
ERR_TRTC_ENTER_ROOM_FAILED
-3301
Failed to enter the room. For the reason, refer to the error message for -3301.
Explanation
More TRTC SDK error codes are available at:TRTC Error Code