Renewal Guide
Prepaid billing plans
Expiration alerts
Seven days (including the day of the expiration date) before your prepaid Chat plans expire and one day thereafter, the system will send expiration and renewal reminders to the Tencent Cloud account creator via SMS messages and emails.
Note
If your plan is not renewed within 24 hours after expiration, your app will be suspended. You will not be able to use its services, such as login, as well as advanced configurations in the console, including group management, webhook configuration. To resume the service, purchase a plan.
Renewal Method
1. 1. Log in to the Tencent Cloud Console and enter the Billing Center.
2. Click Renewal Management on the left sidebar. You can find your purchased Chat plans by expiration time range.
3. Renew your plans manually in the following ways:
1. Single renewal: Find the target plan and click Renew in the Operation column.
2. Batch renewal: Select all plans to be renewed in the list, and click Batch Renewal at the top.
4. Specify renewal period and complete the payment.
Note
To renew a plan for a suspended app, go to Basic Configuration page in the console and click Upgrade to purchase the plan. Or go to the Purchase page and select the corresponding SDKAppID to renew your app.
On the Renewal Management page, configure auto-renewal and non-renewal options as per your needs. For details, see Renewal Management.
Pay-as-You-Go
Bills
The pay-as-you-go bill for using related Chat service will be pushed to your account on the first to third day of the next month. You can view resource usage details from Tencent Cloud Billing Center.
If your Tencent Cloud account becomes overdue, overdue payment reminders will be sent to the account creator via SMS messages and emails after the bill is pushed.
Note
If your Tencent Cloud account remains overdue for 24 hours after the bill was pushed, you will not be able to use any Tencent Cloud resources.