TRTC Affiliate Program Rules
The following Referral Program Rules are intended to be read with the TRTC Program Terms and Conditions. All capitalized terms which are not defined in the Referral Program Rules shall apply the same definitions as set forth in the TRTC Program Terms and Conditions (the “Agreement”).
A. Valid Referrals and terms for Commission
1. The following shall constitute valid referrals for the purposes of the Agreement:
New Users: customers registering for the first time through Your promotion link.
Activated Users: customers who have registered but have no payment records for any TRTC paid packages.
The customer must be accepted by Tencent as a customer, at Tencent’s sole discretion. Tencent may, at its sole discretion, reject or refuse to accept the onboarding or placement of orders by any potential or existing customers.
2. The following are not considered valid referrals:
The customer account is already being served directly by an agent/sales team.
The customer is already successfully associated with another referral partner, whether under the TRTC Referral Program or otherwise.
The customer has payment records for any paid packages in Tencent RTC.
The customer’s subscription or purchase is automatically terminated after 180 days.
3. Commission Conditions: To qualify as successful referrals eligible for Referral Commissions, the following conditions need to be met:
First-time purchases by customers for:
Any specified formal package (standard plans).
Any specified starter package (first-time purchases only).
For clarity, the same customer can generate commission twice: once for their first formal package purchase and once for their first starter package purchase.
In addition to the above, customers are required to make a valid purchase within the Validity Period (specified in Section B below) following from its signing up of the relevant package in order for such referrals to be eligible for Referral Commissions.
Orders that do not meet the abovementioned conditions will not qualify for Referral Commissions.
4. Only products set forth in the Product List under Annex A are eligible for Referral Commissions.
B. Commission Levels
Referral Commissions shall be determined based on the tiers below:
Tier | Bronze | Silver | Gold |
Commission Rate | 10% | 15% | 25% |
Qualification | 0-2 completed orders | 3-10 completed orders | More than 10 completed orders |
Validity Period within which customers must make a valid purchase following the signing up of an account in order for such referral to be eligible for Referral Commission. | 180 days | | |
C. Payment Schedules and Methods
(a) On the 10th day of each calendar month, your tier for that current month will be updated based on promotion data from the past 3 calendar months or part thereof. For the avoidance of doubt, Referral Commissions from the 10th day of the current month until the 10th day of the following month will be calculated according to your newest updated tier.
(b) Payment Schedule: Referral Commissions for the preceding calendar month are calculated between the 6th-10th date of the current calendar month of each month and shall be disbursed between 28th to 31st of that date, subject to the operations of the Third Party Platform.
(c) Payment shall be made centrally through the Third Party Platform. Ad-hoc withdrawals and payments are not supported.
D. Other Scenarios
Scenario | Processing Rule |
Coupon Discounts | Where the customer utilises any Tencent voucher, coupons or discounts in the purchase of the Product, the Referral Commission shall be calculated based on actual amount paid by the customer. |
Refunds | Orders with refunds (regardless of percentage) do not qualify for Referral Commission. If Tencent suspects that the customer is repeatedly requesting for refund on bad faith, Tencent my at its discretion disqualify and blacklist the customer. |
E. Disputes in Data
In the event of any disputes relating to purchase orders, order amount or commission rates or payout, the Tencent Cloud system data will serve as the basis for final determination.
F. Modification and Updates to Rules
Referral Commissions rates and tiering and this Referral Program Rules may be updated from time to time at Tencent’s sole discretion and will become effective immediately after posted or as otherwise notified by Tencent. Continued participation after any such update constitutes acceptance of the revised Referral Program Rules.
ANNEX A
PRODUCTS ELIGIBLE FOR REFERRAL COMMISSIONS
The product list and corresponding price list below are subject to changes and updates from time to time.
Product | Standard Item | Starter Plan |
Call | 1-To-1 Call: $199/Month Group Call: $597/Month | $39.9/Month |
Chat | Standard: $399/Month Pro: $699/Month Pro Plus: $1299/Month | $69.9/Month |
Conference | Lite: $299/Month Standard: $599/Month Pro: $899/Month | $39.9/Month |
Live | Lite: $299/Month Standard: $599/Month Pro: $899/Month | $39.9/Month |
RTC Engine | Lite: $49.5/Month Standard: $499/Month Pro: $1499/Month | $9.9/Month |
Beauty AR | Standard: $999/Month Professional: $1499/Month | $39.9/Month |
