Intro to TenChaty AI
TenChaty AI is an intelligent cross-border customer service solution that automatically resolves over 80% of common inquiries, significantly reduces manual workload, and increases sales conversion rates.
Feature Advantages:
Zero-code integration in 3 minutes
24/7 AI-powered responses
Supports 30+ languages
Core Features
AI Intelligent Assistant
Ultra-fast Response: Delivers responses within 2 seconds—three times faster than comparable solutions
Self-learning: Automatically learns Shopify product and store information; ready to use immediately upon deployment
Intelligent Recommendation: Generates smart recommendations based on customer conversations to drive add-to-cart actions and conversions
Human Agent Collaboration
Seamless Handover: Automatically detects when to transfer to a human agent and seamlessly hands over to live support
Built-in Intelligent Translation: One-click AI translation of customer inquiries to enhance cross-language communication efficiency
Efficiency Loop: Aggregates high-frequency questions in the AI knowledge base, continuously reducing manual intervention
Customer Information Management
Automatic Lead Capture: Guides customers to proactively provide contact information, enabling future follow-ups
Behavioral Insights: Tracks browsing and shopping behaviors in real time to identify high-intent customers
Intelligent Segmentation: Automatically segments user groups and supports tag-based strategy customization
E-commerce Specific Features
Convenient Order Tracking: One-click synchronization of logistics information enables customer self-service queries and reduces support workload
Behavioral Insights: Centralized display and search of frequently asked questions to minimize repetitive inquiries
Flexible Customization: Fully configurable AI assistant and style settings, adaptable to independent e-commerce sites
Product Value
AI Smart Replies Cover 80% of Common E-commerce Inquiries
Leverages the FAQ module, logistics tracking, and AI assistant to address high-frequency pre-sale and post-sale questions
Reduces 60% of Manual After-sales Workload
AI, knowledge base, one-click translation, and intelligent routing work together to significantly reduce manual customer service workload
Increases Sales Conversion by 30%:
Intelligent recommendations and lead tracking responses enable rapid identification of potential customers and accelerate order placement.
