Let the AI learn product information and custom data to accurately respond to customer inquiries.
What the AI Assistant Can Do
Instant Response to Customer Inquiries
Provides 24/7 instant replies to customer questions
Product Recommendations Based on Customer Inquiries
Understands customer needs through conversation
Recommends relevant products
Shares product details, specifications, color options, and material information
Order Inquiry
Enables customers to independently check their orders
Provides order status updates
Explains logistics, shipping times, and other delivery details
Multilingual Support
Answers customer questions in multiple languages
Delivers consistent responses across all supported languages
How to Set AI Assistant Instructions
Edit the functional requirements for the AI Assistant in the General Prompt section on the AI Assistant page. Default AI Assistant instructions are also available.
AI Assistant Knowledge Sources
The AI Assistant can learn from the following knowledge sources:
Store product information, including price, material, model, and more
Custom FAQs you create
You can control whether these two data sources are enabled.
