このページは現在英語版のみで提供されており、日本語版も近日中に提供される予定です。ご利用いただきありがとうございます。
Docs Overview/
Agent Workstation/

Agent Workstation

Workstation Overview

The agent workstation is primarily divided into three functional areas and one top navigation bar, as shown below:




Position
Feature
Description
Top Navigation Bar
Workstation
Current Workstation
Status
Available: When available, the system assigns conversations to the agent. Agents can also initiate outbound calls.
Busy: When busy, the system does not assign new tasks, but the agent can still make outbound calls.
On break: During a break, agents can select a specific reason for the break; the system will not assign tasks, but outbound calls can still be made.
Offline: Once offline, the system stops assigning tasks, and the agent cannot make outbound calls.

Left Section
Conversation Task Area
This area displays current active tasks, including phone calls and online audio/video communications.