機能紹介
Overview
The Tencent Real-Time Communication (TRTC) Conversational AI solution includes built-in Speech-to-Text (STT) and interruption handling, and provides channel services, such as allowing customers to flexibly access specified AI model (Large Language Model, LLM) and Text-to-Speech (TTS) model services to create natural and smooth conversational AI features that better fit business scenarios.
Application Scenario
Scenario | Description |
Online education | In the online education scenario, real-time interaction and feedback are key to enhancing learning outcomes. By leveraging conversational AI, a platform can create a virtual teaching assistant that provides intelligent teaching assistance both in and out of class. In class, students can ask questions to the virtual teaching assistant at any time during the teacher’s lecture to get additional explanations and better understand learning points. Out of class, the virtual teaching assistant can provide personalized tutoring advice and learning resources based on different students' progress and needs. It can also provide responsive feedback on students' homework and questions, accompanying students in a more natural and friendly manner. Compared to lengthy textual explanations, conversational explanations can more effectively guide students and facilitate understanding. |
Social entertainment | In the social entertainment scenario, conversational AI combined with real-time interaction capabilities can accurately understand users' intentions and engage in voice interactions with users, providing a more authentic and personalized social entertainment experience. A virtual companion provided by conversational AI can naturally communicate with users via voice, offering richer and more genuine emotional value compared to text. In interactive games such as Online Murder Mystery Party and Werewolf Game, conversational AI can also play the role of a host or non-player character (NPC) that engages in dynamic, real-time conversations with players and advances the storyline, allowing players to enjoy an immersive game experience. |
Call center | In scenarios like online customer service, AI sales consultation, and intelligent outbound calling, conversational AI can provide a richer, real-time customer service experience. This not only effectively reduces operational costs but also significantly enhances service efficiency, offering faster service support to customers around the clock. |
Highly efficient office | Through conversational AI, users can use voice to control applications, reducing manual input and making daily work easier and more efficient. Compared to text-based interactions, conversational interactions can expand the usage scenarios of various office assistants, enabling quick voice communication and task completion without being near terminal devices. |
Medical assistance | By leveraging conversational AI, in scenarios such as remote diagnosis and medical consultation, patients can ask questions via voice and receive real-time personalized advice, bringing them closer to an authentic medical consultation experience. This can alleviate users' mistrust and significantly reduce their anxiety. |
Note:
For details, refer to the industry practical tutorials: Emotional Companionship and Intelligent Customer Service.
Strengths
Advantage | Description |
Ultra-low Latency | TRTC's ultra-low latency ensures global audio/video transmission under 300 ms and conversation latency under 1,000 ms, matching human response speed for a smooth, natural interaction and enhanced customer satisfaction. |
Efficient Deployment | Tencent RTC supports a code-free Playground for quickly verifying solution in advance, and offers fast integration in 2-3 days with complete SDKs and APIs, reducing development time and costs for quickly launching intelligent applications. |
Leading Audio Processing | TRTC Conversational AI solution offers customizable AI noise suppression and 3A echo cancellation, improving speech recognition and call quality for precise, high-definition AI dialogue across diverse scenarios. |
Flexible Provider Stack | Compatible with global leading Large Language Models (LLM), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS) models, users can effortlessly integrate by configuring their own keys, getting customized AI conversational support for businesses worldwide. |
Human-like Natural Conversations | The Voice Activity Detection (VAD) enables intelligent interruption, ensuring AI communication with minimal lag or delay, allowing for conversation rhythm and response speed akin to human dialogue, closely mimicking human-like natural conversation. |
Multi-modal AI Interaction | Tencent RTC's conversational AI solution provides advanced multimodal AI media processing and interaction capabilities, covering text, voice, video and digital people, capable of handling multimodal input and output. |
