이 페이지는 현재 영어로만 제공되며 한국어 버전은 곧 제공될 예정입니다. 기다려 주셔서 감사드립니다.

Session Transfer

During a conversation with a user, if the conversation needs to be transferred to another group or agent for further communication, the agent can redirect the call to a specific group or another agent. Agents can initiate a transfer by clicking on the "Transfer Call" icon at the workstation, as shown in the image below.




Transfer to another agent

You can search for and select the agent, and click "Start ." Before initiating the transfer, you can view the current status of the agent.