TRTC to Offer Monthly Packages
To provide you with better services, starting from March 7, 2023, TRTC will offer new monthly subscription plans (Free, Standard, and Pro packages). You can use the packages to unlock different features for different TRTC applications. For details, see Package Features.
You can purchase different packages for your TRTC applications based on your needs.
The Standard and Pro packages come with bonus minutes that can be used to deduct audio/video call usage. Please note that even after you buy packages, you may still incur pay-as-you-go fees if the packages are exhausted or if they cannot deduct the type of usage that occurred.
Changes
Newly created applications will be subscribed to your free package, which enables basic features including audio/video calls, on-cloud recording, and relay to CSS.
The monthly free package will be renewed automatically when it expires, and your TRTC account will be offered 10,000 free minutes every month. Subscribing to a free package will not incur any fees.
If your monthly usage exceeds 10,000 minutes, TRTC services will be suspended for your account. You can upgrade to a Standard or Pro package to continue to use TRTC. You can also submit a ticket to get support from our team.
Note:
If your account (UIN) is created before March 07, 2023, pay-as-you-go is enabled by default for all your TRTC applications (SDKAppID). However, some features are only available in TRTC Standard and Pro, and to use those features, you need to buy a Standard or Pro package.
Starting from March 07, 2023, you will need to buy packages to use the following services.
We have ended beta testing for features including RTMP publishing, 3D spatial audio, and 2K/4K video quality. Starting from March 07, 2023, you will need to purchase different TRTC packages in order to use the features. For details about the features of different package editions, see Package Features.
Each application can be subscribed to only one package edition at a time.
For example, if the application “Application test_trtc” is already using a TRTC Standard package, you cannot upgrade it to TRTC Pro before the package expires. If you do want to change the package edition an application is subscribed to, please submit a ticket.
Package Features
Category | Item | Free (default edition) | Standard | Pro |
Price | | 0 USD/month | 499 USD/month | 1,499 USD/month |
Minutes | Free minutes (deducts audio/video call and on-cloud recording durations) | 10,000 minutes/month | 10,000 minutes/month | 10,000 minutes/month |
| Bonus minutes (deducts audio/video call durations) | - | 500,000 minutes/month | 1,500,000 minutes/month |
| Pay-as-you-go upon exhaustion (before the package expires) | Service suspension upon exhaustion | ✓ | ✓ |
Basic TRTC services | Audio/Video call | ✓ | ✓ | ✓ |
| On-cloud recording | ✓ | ✓ | ✓ |
| On-Cloud MixTranscoding | - | ✓ | ✓ |
| Relay to CSS | ✓ | ✓ | ✓ |
Value-added TRTC services | Relay to third-party CDNs | - | ✓ | ✓ |
| AI noise suppression | - | ✓ | ✓ |
| Less stutter under poor network conditions | - | ✓ | ✓ |
| 3D spatial audio | - | - | ✓ |
| Scaled video coding | - | - | ✓ |
| Region of interest coding | - | - | ✓ |
| 2K/4K video quality | - | - | ✓ |
Supported SDKs/Platforms | | iOS/macOS Android Windows Web Electron Flutter React Native | iOS/macOS Android Windows Web Electron Flutter React Native | iOS/macOS Android Windows Web Electron Flutter React Native |
Technical support | | - | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours |
| | - | Ticket and email support | Ticket and email support |
| | - | Telegram group | Telegram group |
Note:
You get bonus minutes for purchasing a TRTC package. The minutes are valid for one month and can be used to deduct the audio/video call usage of your account. For details about pay-as-you-go upon exhaustion, see Billing of TRTC Services.
TRTC Team
January 10, 2023