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1. Error message [-100035]The package you purchased does not support this ability. Please purchase the package appears during voice or video call？

To make voice or video calls, you need to subscribe to our Call Monthly Package. You can try it for free for 7 days. For more information on how to activate the service, please refer to: Activate Service (TUICallKit).

2. Invalid or non-existent UserID of message sender or receiver？

If the user you are calling has not logged in, the call will fail. Please try calling a user who has successfully logged in.

3. Error: inviteID is invalid or the invitation has been processed？

The inviteID may be invalid if it has been cancelled by the caller or if the invitation has already been accepted. In some cases, network bandwidth may also affect signaling, causing inviteID invalid errors.

4. How to get the call room number RoomId?

After the call is connected, you can obtain the call room number (RoomId) through the onCallBegin return roomid field.

5. Can TUICallKit be used without importing the Chat SDK?

No, all components of TUIKit use Tencent Cloud Chat SDK as the communication base service, including call signaling, busy line signaling, and other core logic. If you have already purchased another Chat product, you can also refer to the TUICallKit logic for adaptation.