TRTC Monthly Package Refund Instructions
Five-Day Unconditional Refund
To make it more convenient for you to use the audio/video call feature, if your purchased TRTC monthly package ( including Call, Conference, Live, and RTC-Engine ) has not been used, Tencent Cloud supports unconditional return and refund within 5 days. For a single Tencent Cloud entity, within 5 days (including 5 days) from the day of purchase of any package for your SDKAppID, one package or feature package can be unconditionally refunded at a time within 5 days.
Note:
The five-day unconditional refund policy is not applicable in the following situations:
If the gifted audio/video call duration in the purchased monthly package has been used, regardless of whether it has been used up or not, a five-day unconditional refund is not supported.
If the user's account is suspended due to content review issues (related to pornography and other illegal activities), none of the packages under the account supports refunds.
If the user's account is suspended due to illegal activities, none of the packages under the account supports refunds.
Refund Rules
Tencent Cloud has the right to decline a refund request if suspected abuse is detected.
If a package meets the refund requirements, you will receive a full refund, regardless of whether you used cash credits, commission credits, or free credits for the purchase.
Note:
Discounts or cash coupons will not be refunded.
The refund amount will be returned via the original path to your Tencent Cloud account.
Refund Steps
2. Search for or select Tencent Real-Time Communication TRTC in the search box on the right.
3. Select Billing and Refund Issues as the issue type and create a ticket.
4. Enter the ticket creation page, fill out the corresponding information, and click Submit a Ticket.
Note:
Before returning the resources, please check if the resources comply with the 5-day unconditional refund policy. If not, the refund can't be performed.