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To provide you with better service, Tencent RTC Chat launches new prepaid monthly packages from Beijing Time January 8, 2025 (Trial, Standard, Pro (formerly Advanced, now renamed Pro), Pro Plus, and Enterprise). You can unlock different value-added features for different applications (SDKAppID) based on actual business needs. For details, refer to Features and Billing Instructions.
Chat Monthly Packages
Billing Instructions
The payment method is prepaid. It adopts a purchase-first, deduct-later approach.
A monthly package is valid from the purchase date to the same day next month. For example, if purchased on January 1, 2025, it will be valid from January 1, 2025, to February 1, 2025.
Each package is only effective for a single SDKAppID. If you have multiple SDKAppIDs to purchase, you need to buy a separate monthly package for each sequentially.
After the monthly package purchased for a single SDKAppID expires, the unlocked value-added features will also be disabled and downgraded to Trial Version. It is recommended to enable auto-renewal after purchasing the monthly package to avoid affecting business use. To enable automatic renewal: Go to the purchase page -> select Deployment Region/Application/Package editions > Enable automatic renewal.
Edition Features and Billing Prices
Item | Free Trial | Standard | Pro | Pro-plus | Enterprise | |
Price | | 0 USD/month | 399 USD/month | 699 USD/month | 1299 USD/month | |
Usage | Global Connection | ✓ | ✓ | ✓ | ✓ | ✓ |
| 100MAU | 10,000MAU | 10,000MAU | 25,000MAU | 50,000MAU | |
| Peak Concurrent Connections | Unlimited | 5% of MAU | 5% of MAU | 5% of MAU | 5% of MAU |
User | Maximum Users | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Maximum Friends for a Single User | 20 | 3,000 | 3,000 | 6,000 | 10,000 (custom) |
| User Online Status | ✓ | - | ✓ | ✓ | ✓ |
| Concurrent Logins on Multiple Devices on the Same Platform | 10 | - | 3 | 10 | 10 |
Message | Message Retention | 7 Days | 7 Days | 30 Days | 90 Days | 90 Days |
| Message Storage | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| File Storage | Free | Free | Free | Free | Free |
| Message Callback | ✓ | ✓ | ✓ | ✓ | ✓ |
| Number of Cloud Sessions | 100 | 100 | 500 | 2000 | 3000 (custom) |
| Local Message Search (Android and iOS) | ✓ | - | ✓ | ✓ | ✓ |
| Message History for New Members in Audio-Video Groups | ✓ | - | ✓ | ✓ | ✓ |
| Message Read Receipts | ✓ | - | ✓ | ✓ | ✓ |
| Conversation Mark | ✓ | - | ✓ | ✓ | ✓ |
| Conversation Group | ✓ | - | ✓ | ✓ | ✓ |
| Emoji | ✓ | - | - | ✓ | ✓ |
Group | Maximum Groups a Single User Can Join | 50 | 500 | 1,000 | 3,000 | 5,000 (custom) |
| Maximum Members per Group | 20 | 200 | 2,000 | 5,000 | 6,000 (custom) |
| Maximum Non-AVChatRoom Groups | 100 | Unlimited | Unlimited | Unlimited | Unlimited |
| Maximum Net Increase in Group Quantity per Day | 100 | 10,000 | 10,000 | 30,000 | 50,000 (custom) |
| Targeted Group Message | ✓ | - | ✓ | ✓ | ✓ |
AVChatRoom (Audio-Video Chat Room) | Number of AVChatRoom | 50 | 50 | Unlimited | Unlimited | Unlimited |
| Ban Members from AVChatRoom | ✓ | - | ✓ | ✓ | ✓ |
| Historical Messaging Viewing for New Group Members | ✓ | - | ✓ | ✓ | ✓ |
| Mark AVChatRoom Members | ✓ | - | ✓ | ✓ | ✓ |
| Online Participant List | ✓ | - | ✓ | ✓ | ✓ |
| Broadcast Messaging of AVChatRoom | ✓ | - | ✓ | ✓ | ✓ |
Community | Community Size | 100,000 | - | 100,000 | 1,000,000 | 1,000,000 (custom) |
| Over-usage postpaid | - | 100 million entries/month Over-usage postpaid | 500 million entries/month Over-usage postpaid | 2 billion entries/month Over-usage postpaid | |
| Topic | 20 | - | 20 | 20 | 200 |
Advanced Feature | ✓ Usage-based postpaid | - | - | ✓ No Free Tier, usage-based postpaid | ✓ 50,000 entries/month Over-usage postpaid | |
| (Only supported in the Singapore data center) | ✓ Usage-based postpaid | - | - | ✓ No Free Tier, usage-based postpaid | Message index volume: 1,500,000 entries/month Message request volume: 300,000 entries/month Over-usage postpaid |
| Conversation Mark(with UI) | ✓ | - | - | ✓ | ✓ |
| Conversation Group(with UI) | ✓ | - | - | ✓ | ✓ |
| Vote | ✓ | - | - | ✓ | ✓ |
| Solitaire | ✓ | - | - | ✓ | ✓ |
Data and Analytics | User Count | ✓ | ✓ | ✓ | ✓ | ✓ |
| Message Count | ✓ | ✓ | ✓ | ✓ | ✓ |
| Group Count | ✓ | ✓ | ✓ | ✓ | ✓ |
| Analytics Dashboard | ✓ | ✓ | ✓ | ✓ | ✓ |
| Data Export | ✓ | ✓ | ✓ | ✓ | ✓ |
| Restful API Call | ✓ | ✓ | ✓ | ✓ | ✓ |
Security | SAML/SSO | ✓ | ✓ | ✓ | ✓ | ✓ |
| TLS/SSL Encryption | ✓ | ✓ | ✓ | ✓ | ✓ |
| File Encryption | ✓ | ✓ | ✓ | ✓ | ✓ |
| IP Whitelisting | ✓ | ✓ | ✓ | ✓ | ✓ |
| AES 256 | ✓ | ✓ | ✓ | ✓ | ✓ |
| GDPR API | ✓ | ✓ | ✓ | ✓ | ✓ |
Compliance | SOC 1 | ✓ | ✓ | ✓ | ✓ | ✓ |
| SOC 2 | ✓ | ✓ | ✓ | ✓ | ✓ |
| SOC 3 | ✓ | ✓ | ✓ | ✓ | ✓ |
| ISO 27001 | ✓ | ✓ | ✓ | ✓ | ✓ |
| CSA STAR | ✓ | ✓ | ✓ | ✓ | ✓ |
| NIST CSF | ✓ | ✓ | ✓ | ✓ | ✓ |
| BS10012 | ✓ | ✓ | ✓ | ✓ | ✓ |
| KISMS | ✓ | ✓ | ✓ | ✓ | ✓ |
| HIPAA | ✓ | ✓ | ✓ | ✓ | ✓ |
| GDPR | ✓ | ✓ | ✓ | ✓ | ✓ |
Support | Response Time | - | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours | Dedicated 1-on-1 service with personal support and immediate response. |
| Ticket and Email Support | - | Ticket and email support | Ticket and email support | Ticket and email support | Ticket and email support |
| Telegram Group | - | Telegram group | Telegram group | Telegram group | Telegram group |
Billing Example
User A wants to use cloud search, so they need to purchase Professional Edition Plus. They bought Professional Edition Plus for 1 month on April 1, 2025, and enabled the automatic renewal service.
then:
1. The customer makes a one-time payment of 1,299 USD.
2. Starting from April 24, 2025 (renewal 7 days in advance), auto-renewal is triggered, and 1,299 USD is automatically deducted each month. Professional Edition Plus is issued, and the validity period of the renewed version is from May 1 to June 1.
Push
Cloud Push service is the service fee incurred after enabling the Push service. You need to purchase any version of the Chat monthly package before you can purchase.
Billing Mode | Price |
Resource plan fee (Prepaid) | 299 USD/month (Among them, regular push has no limit on the number of messages, universal/tag push API free calls 100 times/day, universal/tag push free sends 30 million messages/month) |
Fees for Out-of-plan Resource Usage (post-payment after daily settlement) | Universal/Tag push API call count, each additional call/day, post-payment after daily settlement: 10 USD/day. Universal/Tag push messages, each additional 10,000 messages, post-payment after monthly settlement: 0.1 USD/10,000 messages. |
Takes effect immediately after purchase, with the validity period starting from the day of successful purchase. After purchase, please go to the console and configure the plugin service according to the integration guide.