Pricing
Chat Service Pricing
Basic Service Fee
The basic service fee covers two parts: the resource plan fee and out-of-plan resource usage fee.
Resource plan fee: Chat offers the Free Trial, Standard, and Premium editions. The edition for a created application defaults to the Free Trial edition (free). You can choose a plan based on your needs. For resource plan comparison, see Comparison of billing plans.
Out-of-plan resource usage fee: The fee charged for resource usage that exceeds the free quota of the Standard or Premium edition plan.
The billing details are as follows:
Item | Billing Method | Plan Type | | |
| | Free Trial Edition | Standard Edition | Premium Edition |
Resource plan fee | Prepaid | Free of charge | 399 USD/month | 699 USD/month |
Out-of-plan resource usage fee (MAU) | Pay-as-you-go | - | 0.015 USD/user/month | |
Note:
MAU calculates the number of unique users that log in to your Chat app in a given month. After a user logs in successfully by calling the
login function of the Chat SDK to establish a persistent connection with the Chat backend, MAU will be increased by one. A user that logs in repeatedly in the same month is considered as one user only for MAU. Use the login function appropriately according to business scenarios to avoid an excessively high MAU. Value-added Service Fee
Desk
Item | Billing Mode | Price |
Online Customer Service Plugin | Prepaid | 299 USD/month (3 agent licenses included) |
Agent Service Fee | Prepaid | Add-on agent licenses: 50 USD/pcs/month |
AI Chatbot
Item | Billing Mode | Price |
Starter AI Chatbot | Prepaid | 200 USD/pcs/month |
Premium AI Chatbot | Prepaid | 600 USD/pcs/month |
AI Chatbot basic message package (100,000 messages) | Prepaid |
Note：
Beta benefits: AI Chatbot basic message package is free for a limited time (unlimited Chatbot messages for a limited time). The deadline for this free offer is tentatively set as June 30, 2024, and the official deadline is to be determined. We will promptly release relevant announcements, and notify you in advance through email, SMS, and Message Center. Kindly stay tuned.
Call
Item | Billing Mode | Call Plan | | |
| | Free | 1-to-1 Call | Group Call |
Call | Prepaid | As low as 0 USD for 7 days | 199 USD/month | 599 USD/month |
| Pay-as-you-go | Not supported (Services will become unavailable after exhaustion. To continue the services, you need to purchase the 1-to-1 Call or Group Call edition) | For the billing details of the exceeding call minutes, see
Billing of TRTC Services. If you use the TRTC features, additional fees may incur. For the billing details, see
Billing of On-Cloud Recording and
Billing of MixTranscoding and Relay to CDN. | |
Note:
More value-added services are under development. If you have additional value-added services requirements when using Chat, contact us.
Plugin Service Fee
Item | Billing Mode | Price |
Push Plugin (TIM Push) | Resource plan fee (Prepaid) | 299 USD/month (includes unlimited ordinary pushes, 100 free calls per day to the all-staff/tag push interface, and 30 million free all-staff/tag push messages per month) |
| Fees for out-of-plan resource usage
(Pay-as-you-go) | Number of calls to the all-staff/tag push interface, each additional call per day costs 10 USD per day, pay-as-you-go (daily). Number of all-staff/tag push messages, each additional 10,000 messages cost 0.1 USD per 10,000 messages, pay-as-you-go (monthly). |
Cloud Search (Cloud Message Search) | Resource plan fee
(Prepaid) | 399 USD/month
(Includes 1.5 million messages storage volume and 300,000 request volume per month) Note： After the initial activation, historical messages are automatically synchronized, consuming message volume in the process. After the synchronization of historical messages is completed, only new messages will consume the message quota. You will only be charged once per searchable message. |
| Fees for out-of-plan resource usage
(Pay-as-you-go) | For every additional 30,000 messages stored per month, an extra 4 USD is charged.
For every additional 10,000 requests per month, an extra 4 USD is charged. |
Effective immediately after purchase, with the validity period starting from the day of successful purchase. After completing the purchase, you can go to the Console and follow the integration guide to configure the plugin service.
Note：
Plugin service is prepaid and purchased by cycle, each cycle being one calendar month (i.e., validity period from day T of the current month to day T-1 of the next month).