Chat Monthly Packages

Chat Service Pricing

The Chat service pricing consists of two parts: basic service fee and value-added service fee.

Basic Service Fee

The basic service fee covers two parts: the resource plan fee and out-of-plan resource usage fee.
Resource plan fee: Chat offers the Free Trial, Standard, and Premium editions. The edition for a created application defaults to the Free Trial edition (free). You can choose a plan based on your needs. For resource plan comparison, see Comparison of billing plans.
Out-of-plan resource usage fee: The fee charged for resource usage that exceeds the free quota of the Standard or Premium edition plan.
The billing details are as follows:
Item
Billing Method
Plan Type
Free Trial Edition
Standard Edition
Premium Edition
Resource plan fee
Prepaid
Free of charge
399 USD/month
699 USD/month
Out-of-plan resource usage fee (MAU)
Pay-as-you-go
-
0.015 USD/user/month
Note:
MAU calculates the number of unique users that log in to your Chat app in a given month. After a user logs in successfully by calling the login function of the Chat SDK to establish a persistent connection with the Chat backend, MAU will be increased by one. A user that logs in repeatedly in the same month is considered as one user only for MAU. Use the login function appropriately according to business scenarios to avoid an excessively high MAU.

Value-added Service Fee

Desk

Item
Billing Mode
Price
Starter Desk
Prepaid
200 USD/pcs/month
Agent Service Fee
Prepaid
Add-on agent licenses: 50 USD/pcs/month
AI Chatbot basic message package (100,000 messages)
Prepaid
200 USD/pcs Free for a limited time
Note:
Beta benefits: AI Chatbot basic message package is free for a limited time (unlimited Chatbot messages for a limited time). The deadline for this free offer is tentatively set as Sep 30, 2024, and the official deadline is to be determined. We will promptly release relevant announcements, and notify you in advance through email, SMS, and Message Center. Kindly stay tuned.

Call

Item
Billing Mode
Call Plan
Free
1-to-1 Call
Group Call
Call
Prepaid
As low as 0 USD for 7 days
199 USD/month
599 USD/month
Pay-as-you-go
Not supported (Services will become unavailable after exhaustion. To continue the services, you need to purchase the 1-to-1 Call or Group Call edition)
For the billing details of the exceeding call minutes, see Billing of TRTC Services.
If you use the TRTC features, additional fees may incur. For the billing details, see Billing of On-Cloud Recording and Billing of MixTranscoding and Relay to CDN.
Note:
More value-added services are under development. If you have additional value-added services requirements when using Chat, contact us.

Plugin Service Fee

Item
Billing Mode
Price
Push Plugin (TIM Push)
Resource plan fee
(Prepaid)
299 USD/month
(includes unlimited ordinary pushes, 100 free calls per day to the all-staff/tag push interface, and 30 million free all-staff/tag push messages per month)
Fees for out-of-plan resource usage (Pay-as-you-go)
Number of calls to the all-staff/tag push interface, each additional call per day costs 10 USD per day, pay-as-you-go (daily).
Number of all-staff/tag push messages, each additional 10,000 messages cost 0.1 USD per 10,000 messages, pay-as-you-go (monthly).
Cloud Search (Cloud Message Search)
Resource plan fee (Prepaid)
399 USD/month (Includes 1.5 million messages storage volume and 300,000 request volume per month)
Note:
After the initial activation, historical messages are automatically synchronized, consuming message volume in the process. After the synchronization of historical messages is completed, only new messages will consume the message quota. You will only be charged once per searchable message.
Fees for out-of-plan resource usage (Pay-as-you-go)
For every additional 30,000 messages stored per month, an extra 4 USD is charged. For every additional 10,000 requests per month, an extra 4 USD is charged.
Effective immediately after purchase, with the validity period starting from the day of successful purchase. After completing the purchase, you can go to the Console and follow the integration guide to configure the plugin service.
Note:
Plugin service is prepaid and purchased by cycle, each cycle being one calendar month (i.e., validity period from day T of the current month to day T-1 of the next month).