RTC-Engine Packages
Last updated: 2023-09-19 10:52:22Download PDF
To provide you with better services, starting from March 07, 2023 (UTC+8), RTC-Engine will offer new monthly subscription plans (Free, Standard, and Pro packages). You can use the packages to unlock different features for different TRTC applications. For details, see Package Features.
You can purchase different packages for your TRTC applications based on your needs.
The Standard and Pro packages come with bonus minutes that can be used to deduct audio/video call usage. Please note that even after you buy packages, you may still incur pay-as-you-go fees if the packages are exhausted or if they cannot deduct the type of usage that occurred.
Billing Overview
You must purchase a package before it can be used for deduction.
The validity period of a package is from the day of purchase to the same day the following month. For example, a package purchased on March 1, 2023 is valid from March 1, 2023 to April 1, 2023.
Each package can be used for only one TRTC application (
SDKAppID). If you want to use TRTC capabilities in more than one application, you need to buy multiple packages.When a package expires, the features unlocked by the package will become unavailable for the corresponding application, and the application will be reverted back to the Free package. To ensure you can continue using the features of your purchased package, we recommend you enable auto-renewal in the TRTC console (Application Management > Edition information > Enable auto-renewal).
If you enable auto-renewal when you make your first purchase, you will get an additional package for free.
To avoid service suspension after your packages are exhausted or expire, we strongly recommend you enable auto-renewal. After you enable auto-renewal, you can submit a ticket to cancel it anytime.
Your first purchase is the first time your account buys a package.
Edition Features and Pricing
Category | Item | Free (default edition) | Standard | Pro |
Price | | 0 USD/month | 499 USD/month Buy one, get one free | 1,499 USD/month Buy one, get one free |
Minutes | (deducts audio/video call, on-cloud recording, and On-Cloud MixTranscoding durations) | 10,000 minutes/month | 10,000 minutes/month | 10,000 minutes/month |
| (deducts audio/video call durations) | - | 500,000 minutes/month | 1,500,000 minutes/month |
| (before the package expires) | Service suspension upon exhaustion | ✓ | ✓ |
Basic TRTC services | Audio/Video call | ✓ | ✓ | ✓ |
| On-cloud recording | ✓ | ✓ | ✓ |
| On-Cloud MixTranscoding | ✓ | ✓ | ✓ |
| Relay to CSS | ✓ | ✓ | ✓ |
Value-added TRTC services | Relay to third-party CDNs | - | ✓ | ✓ |
| AI noise suppression | - | ✓ | ✓ |
| Less stutter under poor network conditions | - | ✓ | ✓ |
| RTMP publish/playback | - | ✓ | ✓ |
| 3D spatial audio | - | - | ✓ |
| Scaled video coding | - | - | ✓ |
| Region of interest coding | - | - | ✓ |
| 2K/4K video quality | - | - | ✓ |
Supported SDKs/Platforms | | iOS/macOS Android Windows Web Electron Flutter React Native | iOS/macOS Android Windows Web Electron Flutter React Native | iOS/macOS Android Windows Web Electron Flutter React Native |
Technical support | | - | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours |
| | - | Ticket and email support | Ticket and email support |
| | - | Telegram group | Telegram group |
Note:
You get bonus minutes for purchasing a RTC-Engine package. The minutes are valid for one month and can be used to deduct the audio/video call usage of your account. For details about .
For the deduction ratios of
free minutes
, see Free Minutes.
Bonus minutes
deduct audio, HD, FHD, 2K, and 4K durations at a ratio of 1:1, 1:4, 1:9, 1:16, and 1:36 respectively. For example, four bonus minutes deduct one minute of HD duration.Billing Example
Hoping to use the AI noise suppression feature (available in RTC-Engine Standard and Pro), a user bought a Pro package on March 1, 2023. This is the first time the user purchased a monthly package, and auto-renewal was enabled.
In this case:
1. The user would need to pay 1,499 USD when purchasing the first package. After payment, two packages would be issued to the user’s account, one valid from March 1 to April 1, and the other valid from April 1 to May 1. Each package offers 1,500,000 bonus minutes.
2. On May 2, 2023, auto-renewal would be triggered, and 1,499 USD would be automatically deducted from the user’s account balance. A new Pro package would be automatically issued to the user’s account.
Must-Knows
The Standard and Pro packages come with bonus minutes that can be used to deduct audio/video call usage. For the deduction ratios, see Bonus Minutes. After you use up your package, the additional usage will be charged at pay-as-you-go rates. For details, see Billing of TRTC Basic Service.
Newly created applications will be subscribed to your Free package, which enables basic features including audio/video calls, on-cloud recording, and On-Cloud MixTranscoding.
The Free package will be renewed automatically when it expires, and your TRTC account will be offered 10,000 free minutes every month. Subscribing to a Free package will not incur any fees.
If your monthly usage exceeds 10,000 minutes, TRTC services will be suspended for your account. You can upgrade to a Standard or Pro package to continue to use TRTC. You can also submit a ticket to get support from our team.
Each application can be subscribed to only one package edition at a time.
For example, if the application Application test_trtc is already using a TRTC Standard package, you cannot upgrade it to TRTC Pro before the package expires. If you do want to change the package edition an application is subscribed to, please submit a ticket.