RTC-Engine Packages
To provide you with better services, starting from March 07, 2023 (UTC+8), RTC-Engine will offer new monthly subscription plans (Free, Lite,Standard, and Pro packages). You can use the packages to unlock different features for different TRTC applications. For details, see Package Features.
You can purchase different packages for your TRTC applications based on your needs.
The Standard and Pro packages come with bonus minutes that can be used to deduct audio/video call usage. Please note that even after you buy packages, you may still incur pay-as-you-go fees if the packages are exhausted or if they cannot deduct the type of usage that occurred.
RTC-Engine Packages Limited-time Promotion:
Effective immediately until December 31, 2024, the audio and video duration included with paid subscription monthly packages will temporarily have the restriction lifted that limits usage to only the currently purchased application (SDKAppID). It can now be applied towards offsetting the audio and video call duration usage across all real-time audio and video applications (SDKAppID) under the current account.
Billing Overview
You must purchase a package before it can be used for deduction.
The validity period of the monthly subscription package spans from the date of purchase to the same date in the following month. For instance, if purchased on March 1, 2023, its effective duration would be from March 1, 2023, to April 1, 2023.
Each package can be used for only one TRTC application (
SDKAppID). If you want to use TRTC capabilities in more than one application, you need to buy multiple packages.When a package expires, the features unlocked by the package will become unavailable for the corresponding application, and the application will be reverted back to the Free package. To ensure you can continue using the features of your purchased package, we recommend you enable auto-renewal in the TRTC console (Application Management > Application Info > Enable auto-renewal).
Edition Features and Pricing
Starter plan：
To save users' initial costs, we are now offering a limited-time promotional starter plan for RTC Engine：
Price: 9.9 USD/month
Minutes: 10,000 minutes/month of free minutes and 50,000 minutes/month of bonus minutes, with Pay-as-you-go supported
Features: Consistent with the RTC Engine Lite version
Purchase Conditions:
Only new users who have never purchased RTC Engine official packages (Lite, Standard and Pro).
An account can purchase up to three times.
Category | Item | Free (default edition) | Lite | Standard | Pro |
Price | | 0 USD/month | 49.5 USD/month | 499 USD/month | 1,499 USD/month |
Minutes | (deducts audio/video call, on-cloud recording, and On-Cloud MixTranscoding durations) | 10,000 minutes/month | 10,000 minutes/month | 10,000 minutes/month | 10,000 minutes/month |
| (deducts audio/video call durations) | - | 50,000 minutes/month | 500,000 minutes/month | 1,500,000 minutes/month |
| (before the package expires) | Service suspension upon exhaustion | ✓ | ✓ | ✓ |
Basic TRTC services | Audio/Video call | ✓ | ✓ | ✓ | ✓ |
| On-cloud recording | ✓ | ✓ | ✓ | ✓ |
| On-Cloud MixTranscoding | ✓ | ✓ | ✓ | ✓ |
| Relay to CSS | ✓ | ✓ | ✓ | ✓ |
Value-added TRTC services | Relay to third-party CDNs | - | - | ✓ | ✓ |
| AI noise suppression | - | - | ✓ | ✓ |
| Less stutter under poor network conditions | - | - | ✓ | ✓ |
| RTMP publish/playback | - | - | ✓ | ✓ |
| 3D spatial audio | - | - | - | ✓ |
| Scaled video coding | - | - | - | ✓ |
| Region of interest coding | - | - | - | ✓ |
| 2K/4K video quality | - | - | - | ✓ |
| Pulling and relaying streams to the RTC room | - | - | - | ✓ |
| Voice Changer Effect | - | - | - | ✓ |
Supported SDKs/Platforms | | iOS/macOS Android Windows Web Electron Flutter React Native | iOS/macOS Android Windows Web Electron Flutter React Native | iOS/macOS Android Windows Web Electron Flutter React Native | iOS/macOS Android Windows Web Electron Flutter React Native |
Technical support | | - | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours |
| | - | Ticket and email support | Ticket and email support | Ticket and email support |
| | - | Telegram group | Telegram group | Telegram group |
Note:
You get bonus minutes for purchasing a RTC-Engine package. The minutes are valid for one month and can be used to deduct the audio/video call usage of your account. For details about .
For the deduction ratios of
free minutes
, see Free Minutes.
Bonus minutes
deduct audio, HD, FHD, 2K, and 4K durations at a ratio of 1:1, 1:4, 1:9, 1:16, and 1:36 respectively. For example, four bonus minutes deduct one minute of HD duration.Billing Example
Hoping to use the AI noise suppression feature (available in RTC-Engine Standard and Pro), a user bought a Pro package on March 1, 2023. This is the first time the user purchased a monthly package, and auto-renewal was enabled.
In this case:
1. The user would need to pay 1,499 USD when purchasing the first package.
2. On April 2, 2023, auto-renewal would be triggered, and 1,499 USD would be automatically deducted from the user’s account balance. A new Pro package would be automatically issued to the user’s account.
Must-Knows
Purchasing the Basic or Professional monthly subscription packages will grant corresponding version durations as a bonus, valid for one month. These can be utilized to offset the consumption of audio and video call durations generated by the current application (SDKAppID). Charges for usage exceeding the package will be settled on a post-payment basis. For a detailed deduction policy, please refer to the Version Duration Bonus Explanation. For information on post-payment settlements, see the Pay-As-You-Go details.
Newly created applications will be subscribed to your Free package, which enables basic features including audio/video calls, on-cloud recording, and On-Cloud MixTranscoding.
The Free package will be renewed automatically when it expires, and your TRTC account will be offered 10,000 free minutes every month. Subscribing to a Free package will not incur any fees.
If your monthly usage exceeds 10,000 minutes, TRTC services will be suspended for your account. You can upgrade to a Standard or Pro package to continue to use TRTC. You can also submit a ticket to get support from our team.
Each application can be subscribed to only one package edition at a time.
For example, if the application Application test_trtc is already using a TRTC Standard package, you cannot upgrade it to TRTC Pro before the package expires. If you do want to change the package edition an application is subscribed to, please submit a ticket.