Call Monthly Packages
TRTC Call (TUICallKit) is a call component that comes with a UI Kit. You can use it to implement features including one-to-one/group calls, multi-platform call making/answering, and offline call push. With this component, you can enable audio/video call features in your application with just a few lines of code changes. TRTC Call is available for Android, iOS, web, and Flutter.
Cost Breakdown
Call fees include Call monthly package fees and pay-as-you-go fees.
Call monthly package fees: The TRTC Call component can be used only after you purchase a Call monthly package. For package prices and features, refer to Call Monthly Packages.
Pay-as-you-go fees: Usage will be billed in the pay-as-you-go mode after the quota of your Call monthly package is used up, so please note that even if you subscribe to a monthly package, additional fees may still be incurred. Pay-as-you-go fees include:
Out-of-plan excess MAU fees: Exceeding the quota incurs a charge of $0.015 USD per user per month.
Audio/video duration fees: refer to audio/video duration fees.
Additional Value-Added Fees: If you use TRTC basic features, there may also be on-cloud recording fees, recording delivery fees,MixTranscoding fees, and relay fees.
Billing Details
TRTC Call features are offered at the application (SDKAppID) level. If you have multiple applications that need to use TRTC Call features, you need to purchase multiple TRTC Call monthly packages.
After the TRTC Call monthly package bound to your application expires, the features of the package will become unavailable. To avoid interrupting your business, we recommend you enable auto-renewal for your purchased monthly package in the TRTC Console (Select Application > Choose Product > Enable Auto-renewal).
You can only subscribe to one TRTC Call package per application at a time. For example, if the application "test_trtc" is already bound to a 1-to-1 Call package, you cannot upgrade it to the Group Call edition until the current package expires. If you need to upgrade your package, please visit submit a ticket.
TRTC Call packages must be purchased first before they can be used to deduct your usage. The validity period is from the day of purchase to the same day of the following month. For example, if you purchase a package on March 1, 2023, its validity period will be from March 1, 2023, to April 1, 2023.
For specific instructions on how to obtain the free trial edition or purchase the official edition, see Activate the Service (TUICallKit).
You may refer to the TRTC Monthly Package Refund Instructions for the refund rules regarding the Call monthly packages.
TRTC Call Monthly Packages
Item | Free Trial | 1-to-1 Call | Group Call | |
Price | | As low as 0 USD for 7 days | ||
10,000 minutes/month | 10,000 minutes/month | 10,000 minutes/month | ||
| - | 100,000 minutes/month | 300,000 minutes/month | |
| 100/month | 5,000/month | 10,000/month | |
| Pay-as-you-go upon Exhaustion (within the validity of the package) | Services become unavailable after exhaustion. | ✓ | ✓ |
TRTC Call features | Audio/Video Calls | ✓ | ✓ | ✓ |
| Complete UI | ✓ | ✓ | ✓ |
| Call Status Display | ✓ | ✓ | ✓ |
| Call Notifications and Offline Push (If the application is not in the foreground, push notifications will be sent.) | ✓ | ✓ | ✓ |
| Floating Window (The call page can be displayed as a floating window.) | ✓ | ✓ | ✓ |
| Custom Ringtones | ✓ | ✓ | ✓ |
| Make/Answer/Decline/Hang up a Call | ✓ | ✓ | ✓ |
| Video Call Switch to Audio Call | ✓ | ✓ | ✓ |
| One-to-One Call | ✓ | ✓ | ✓ |
| Group Call | ✓ | - | ✓ |
| Invite to/Join Ongoing Calls | ✓ | - | ✓ |
| Call History API (Supports using callbacks and RESTful APIs to obtain call history data.) | ✓ | - | ✓ |
| Multi-Platform Call (A successful connection will automatically terminate requests from other platforms.) | ✓ | - | ✓ |
| Multi-Device Call (A user can be logged in to multiple devices of the same platform, such as several iOS devices. When a call is answered, the device that connects will automatically prevent other devices from accessing the call.) | ✓ (Must be used together with Chat Pro) | - | ✓ |
| AI Noise Suppression (Removes background noises with the help of AI.) | ✓ | - | ✓ |
| Less Stutter under Poor Network Conditions (Reduces stutter rate and loading time under poor network conditions.) | ✓ | - | ✓ |
✓ | ✓ | ✓ | ||
| ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ | |
Supported Platforms | | iOS, Android, web, Flutter | iOS, Android, web, Flutter | iOS, Android, web, Flutter |
Technical Support | | - | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours |
| | - | Ticket and email support | Ticket and email support |
| | - | Telegram group | Telegram group |
Note:
1.
Package resources
: Package resources can deduct your usage of TRTC Call features, including call durations and MAUs. If you use the trial edition, services will become unavailable for your application after you use up the package. If you use TRTC 1-to-1 Call or TRTC Group Call, after you use up the package, your additional usage will be charged at pay-as-you-go rates.2.
Free minutes
: Each Tencent Cloud account will get 10,000 free minutes per usage cycle (a usage cycle is one month) after buying a TRTC Call package. The free minutes can deduct usage of both TRTC Call features and basic features such as on-cloud recording and on-cloud mixtranscoding. To learn more, refer to Free Minutes.3.
Package minutes
: Package minutes can deduct your call durations. They are valid for one month and will expire at the end of each usage cycle. To learn more, refer to Billing Explanation for Subscription Package Duration.4.
Quota of free monthly active users (MAU)
: The number of unique users that log in to Chat in a given month. A user that logs in repeatedly in the same month counts as only one MAU.5.
TRTC basic features
: In addition to TRTC Call features, you can also use TRTC's basic features, which will incur additional fees. For the billing details, see Billing of On-Cloud Recording and Recording Delivery and Billing of MixTranscoding and Relay to CDN.
