Call Monthly Packages
TRTC Call (TUICallKit) is a call component that comes with a UI kit. You can use it to implement features including one-to-one/group calls, multi-platform call making/answering, and offline call push. With this component, you can enable audio/video call features in your application with just a few lines of code changes. TRTC Call is available for Android, iOS, web, and Flutter.
Billing Components
Call fees include Call monthly package fees and pay-as-you-go fees.
Call monthly package fees: The TRTC Call component can be used only after you purchase a Call monthly package. For package prices and features, refer to Call Monthly Packages.
Pay-as-you-go fees: Pay-as-you-go fees will be incurred if the free quota of your Call monthly package is exceeded. Consequently, after you subscribe to a monthly package, resource consumption may still result in additional charges. Pay-as-you-go fees include out-of-package MAU fees and audio/video duration fees. If you use the TRTC basic features, excess charges may also be incurred for Billing of On-Cloud Recording and Recording Delivery and Billing of MixTranscoding and Relay to CDN.
Billing Instructions
TRTC Call features are offered at the application (SDKAppID) level. If you have multiple applications that need to use TRTC Call features, you need to purchase multiple TRTC Call monthly packages.
After the TRTC Call monthly package bound to your application expires, the features of the package will become unavailable. To avoid interrupting your business, we recommend you enable auto-renewal for your purchased monthly package.
You can subscribe to only one TRTC Call package for one application at a time. For example, for the application "test_trtc" , if you have already subscribed to the 1v1 Call edition, before the package expires, you cannot upgrade it to the Group Call edition. If you do need to upgrade your package, please submit a ticket.
TRTC Call adopts a prepaid billing method, that is, purchase first, and then deduct. The validity period is from the day of purchase to the same day of the following month. For example, if you purchase on March 1, 2023, the validity period will be from March 1, 2023, to April 1, 2023.
For specific instructions on how to obtain the free trial edition or purchase the official edition, see Activate the Service (TUICallKit).
You may refer to the TRTC Monthly Package Refund Instructions for the refund rules regarding the Call monthly packages.
TRTC Call Monthly Packages
Item | Trail | 1-to-1 Call | Group Call | |
Price | | As low as 0 USD for 7 days | ||
10,000 minutes/month | 10,000 minutes/month | 10,000 minutes/month | ||
| - | 100,000 minutes/month | 300,000 minutes/month | |
| 100/month | 5,000/month | 10,000/month | |
| Pay-as-you-go upon exhaustion (within the validity of the package) | Services become unavailable after exhaustion. | ✓ | ✓ |
TRTC Call features | Audio/Video calls | ✓ | ✓ | ✓ |
| Complete UI | ✓ | ✓ | ✓ |
| Call status display | ✓ | ✓ | ✓ |
| Call notifications and offline push (If the application is not in the foreground, push notifications will be sent.) | ✓ | ✓ | ✓ |
| Floating window (The call page can be displayed as a floating window.) | ✓ | ✓ | ✓ |
| Custom ringtones | ✓ | ✓ | ✓ |
| Make/Answer/Decline/Hang up a call | ✓ | ✓ | ✓ |
| Video call switch to Audio call | ✓ | ✓ | ✓ |
| One-to-one call | ✓ | ✓ | ✓ |
| Group call | ✓ | - | ✓ |
| Virtual background | ✓ | - | ✓ |
| Invite to/Join ongoing calls | ✓ | - | ✓ |
| Call History API (Support obtaining call history data through Callback and REST API methods.) | ✓ | - | ✓ |
| Multi-platform call (A successful connection will automatically terminate requests from other platforms.) | ✓ | - | ✓ |
| Multi-device call (A user can be logged in to multiple devices of the same platform, such as several iOS devices. When a call is answered, the device that connects will automatically prevent other devices from accessing the call.) | ✓ (Utilize in conjunction with the IM Premium Edition) | - | ✓ |
| AI noise suppression (Removes background noises with the help of AI.) | ✓ | - | ✓ |
| Less stutter under poor network conditions (Reduces stutter rate and loading time under poor network conditions.) | ✓ | - | ✓ |
On-cloud recording | ✓ | ✓ | ✓ | |
| On-cloud mixtranscoding | ✓ | ✓ | ✓ |
| Relay to CSS | ✓ | ✓ | ✓ |
Supported platforms | | iOS, Android, web, Flutter | iOS, Android, web, Flutter | iOS, Android, web, Flutter |
Technical support | | - | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours |
| | - | Ticket and email support | Ticket and email support |
| | - | Telegram group | Telegram group |
Note:
1.
Free resources
: The free resources of a package can be used to deduct your call durations and quota of free monthly active users (MAU). If you use the trial edition, services will become unavailable for your application after you use up the package. If you use TRTC 1-to-1 Call or TRTC Group Call, after you use up the package, your additional usage will be charged at pay-as-you-go rates.2.
Free minutes
: Each Tencent Cloud account will get 10,000 free minutes per usage cycle (a usage cycle is one month) after buying a TRTC Call package. The free minutes can deduct usage of both TRTC Call features and basic features such as on-cloud recording and on-cloud mixtranscoding. To learn more, see Free Minutes.3.
Package minutes
: Package minutes can deduct your call durations. They are valid for one month and will expire at the end of each usage cycle.4.
Quota of free monthly active users (MAU)
: The number of unique users that log in to Chat app in a given month. A user that logs in repeatedly in the same month counts as only one MAU.5.
TRTC basic features
: In addition to TRTC Call features, you can also use TRTC's basic features, which will incur additional fees. For the billing details, see Billing of On-Cloud Recording and Recording Delivery and Billing of MixTranscoding and Relay to CDN.