Call Monthly Packages
TRTC Call (TUICallKit) is a call component that comes with a UI kit. You can use it to implement features including one-to-one/group calls, multi-platform call making/answering, and offline call push. With this component, you can enable audio/video call features in your application with just a few lines of code changes. TRTC Call is available for Android, iOS, web, and Flutter.
Monthly package costs and pay-as-you-go costs may be incurred for using TRTC Call. Each TRTC Call monthly package can only be used for one TRTC application (
SDKAppID).TRTC Call monthly package costs: You must have a TRTC Call monthly package in order to use TRTC Call. For the pricing details and the features offered by different package editions, see TRTC Call Monthly Packages.
Pay-as-you-go costs: Pay-as-you-go costs will be incurred if use up your TRTC Call monthly package. This is why you may still incur fees even if you have a monthly package. After your monthly package is exhausted, pay-as-you-go costs may be incurred for Chat services and TRTC audio/video durations. In addition, if you use a basic feature of TRTC, such as on-cloud recording and stream mixing and relay, fees for the corresponding features will also be incurred.
To learn more about the billing rules, see Must-Knows. For how to buy TRTC Call monthly packages, see Activate the Service（TUICallKit）.
TRTC Call Monthly Packages
Item | Trail | 1-to-1 Call | Group Call | |
Price | | As low as 0 USD for 7 days | ||
10,000 minutes/month | 10,000 minutes/month | 10,000 minutes/month | ||
| - | 100,000 minutes/month | 300,000 minutes/month | |
| 100/month | 5,000/month | 10,000/month | |
| Pay-as-you-go upon exhaustion (within the validity of the package) | Services become unavailable after exhaustion. | ✓ | ✓ |
TRTC Call features | Audio/Video calls | ✓ | ✓ | ✓ |
| Complete UI | ✓ | ✓ | ✓ |
| Call status display | ✓ | ✓ | ✓ |
| Call notifications and offline push (If the application is not in the foreground, push notifications will be sent.) | ✓ | ✓ | ✓ |
| Floating window (The call page can be displayed as a floating window.) | ✓ | ✓ | ✓ |
| Custom ringtones | ✓ | ✓ | ✓ |
| Make/Answer/Decline/Hang up a call | ✓ | ✓ | ✓ |
| Video call switch to Audio call | ✓ | ✓ | ✓ |
| One-to-one call | ✓ | ✓ | ✓ |
| Group call | ✓ | - | ✓ |
| Virtual background | ✓ | - | ✓ |
| Invite to/Join ongoing calls | ✓ | - | ✓ |
| Call Histoty API (Support obtaining call history data through Callback and REST API methods.) | ✓ | - | ✓ |
| Multi-platform call (A successful connection will automatically terminate requests from other platforms.) | ✓ | - | ✓ |
| Multi-device call (A user can be logged in to multiple devices of the same platform, such as several iOS devices. When a call is answered, the device that connects will automatically prevent other devices from accessing the call.) | ✓ (Utilize in conjunction with the IM Premium Edition) | - | ✓ |
| AI noise suppression (Removes background noises with the help of AI.) | ✓ | - | ✓ |
| Less stutter under poor network conditions (Reduces stutter rate and loading time under poor network conditions.) | ✓ | - | ✓ |
On-cloud recording | ✓ | ✓ | ✓ | |
| On-cloud mixtranscoding | ✓ | ✓ | ✓ |
| Relay to CSS | ✓ | ✓ | ✓ |
Supported platforms | | iOS, Android, web, Flutter | iOS, Android, web, Flutter | iOS, Android, web, Flutter |
Technical support | | - | Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours | Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours |
| | - | Ticket and email support | Ticket and email support |
| | - | Telegram group | Telegram group |
Note:
1.
Free resources
: The free resources of a package can be used to deduct your call durations and quota of free monthly active users (MAU). If you use the trial edition, services will become unavailable for your application after you use up the package. If you use TRTC 1-to-1 Call or TRTC Group Call, after you use up the package, your additional usage will be charged at pay-as-you-go rates.2.
Free minutes
: Each Tencent Cloud account will get 10,000 free minutes per usage cycle (a usage cycle is one month) after buying a TRTC Call package. The free minutes can deduct usage of both TRTC Call features and basic features such as on-cloud recording and on-cloud mixtranscoding. To learn more, see Free Minutes.3.
Package bonus minutes
: Bonus minutes can deduct your call durations. They are valid for one month and will expire at the end of each usage cycle.4.
Quota of free monthly active users (MAU)
: The number of unique users that log in to Chat app in a given month. A user that logs in repeatedly in the same month counts as only one MAU.5.
TRTC basic features
: In addition to TRTC Call features, you can also use TRTC's basic features, which will incur additional fees. For the billing details, see Billing of On-Cloud Recording and Billing of MixTranscoding and Relay to CDN.Must-Knows
TRTC Call features are offered at the application (
SDKAppID) level. If you have multiple applications that need to use TRTC Call features, you need to buy multiple TRTC Call packages.With Call, you must buy a package first before you can use it to deduct your usage. The validity period of a Call package is from the day of purchase to the same day the following month. For example, If a package was bought on March 1, 2023, its validity period would be from March 1, 2023 to April 1, 2023.
After the TRTC Call package bound to your application expires, the features of the package will become unavailable. To avoid interrupting your business, we recommend you enable auto-renewal.
One TRTC application can only be subscribed to one TRTC Call package at a time. For example, if your application is already subscribed to TRTC 1-to-1 Call, before the package expires, you cannot upgrade to TRTC Group Call. If you do need to upgrade your package, please submit a ticket.