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Pricing
  • Billing Overview
  • Starter Plan
  • RTC-Engine Packages
  • Call Monthly Packages
  • Conference Monthly Packages
  • Live Monthly Packages
  • Pay-As-You-Go
  • Free Minutes
  • Billing Explanation for Subscription Package Duration
  • Billing of On-Cloud Recording
  • Billing of MixTranscoding and Relay to CDN
  • Billing of Monitoring Dashboard
  • Billing of Recording Delivery
  • Overdue and Suspension Policy
  • FAQs
  • Refund Policies
    • RTC-Engine Monthly Package Refund Policy
    • TRTC Call Monthly Package Refund Instructions
    • TRTC Conference Monthly Package Refund Instructions
    • Refund Policy for Monthly Live Streaming Packages
Pricing

Billing Overview

Overview of billing for TRTC real-time audio and video services are divided into three categories based on service type: Monthly package fees, excess package consumption fees, and other service consumption fees.
Monthly package fees encompass Call, Conference, Live, and RTC Engine:
The TRTC monthly package offers a comprehensive suite of audio and video functionalities, ranging from audio and video capture, publishing, interoperability, to cloud recording and moderation. It is suitable for a wide array of scenarios including general entertainment, financial education, and more, catering to the diverse custom development needs of users.
Call (TUICallKit) is a call component that comes with a UI kit. You can use it to implement features including one-to-one/group calls, multi-platform call making/answering, and offline call push.
TRTC Conference (TUIRoomKit) is a component that comes with a UI kit designed for multi-party audio and video conversations in various scenarios such as corporate meetings, webinars, and online education.
Live, a real-time interactive live broadcasting component with a user interface (TUILiveKit), is tailored for video interactive live broadcasting scenarios.
The TRTC monthly package offers a comprehensive suite of audio and video functionalities, ranging from audio and video capture, publishing, interoperability, to cloud recording and moderation. It is suitable for a wide array of scenarios including general entertainment, financial education, and more, catering to the diverse custom development needs of users.
The cost breakdown is shown in the following image:




Billing of RTC Engine

The TRTC monthly package is divided into Free Version, Standand Version, and Professional Version, which can unlock different value-added services for different applications (SDKAppID).For more billing details, please check here.
Category
Item
Free (default edition)
Lite
Standard
Pro
Price
0 USD/month
49.5 USD/month
499 USD/month
1,499 USD/month
Minutes
Free minutes
(deducts audio/video call, on-cloud recording, and On-Cloud MixTranscoding durations)
10,000 minutes/month
10,000 minutes/month
10,000 minutes/month
10,000 minutes/month
Bonus minutes
(deducts audio/video call durations)
-
50,000
minutes/month
500,000 minutes/month
1,500,000 minutes/month
Pay-as-you-go upon exhaustion
(before the package expires)
Service suspension upon exhaustion
Basic TRTC services
Audio/Video call
On-cloud recording
On-Cloud MixTranscoding
Relay to CSS
Value-added TRTC services
Relay to third-party CDNs
-
-
AI noise suppression
-
-
Less stutter under poor network conditions
-
-
RTMP publish/playback
-
-
3D spatial audio
-
-
-
Scaled video coding
-
-
-
Region of interest coding
-
-
-
2K/4K video quality
-
-
-
Supported SDKs/Platforms
iOS/macOS
Android
Windows
Web
Electron
Flutter
React Native
iOS/macOS
Android
Windows
Web
Electron
Flutter
React Native
iOS/macOS
Android
Windows
Web
Electron
Flutter
React Native
iOS/macOS
Android
Windows
Web
Electron
Flutter
React Native
Technical support
-
Response time:
5 day/12 hour
P1 - 2 hours
P2 - 6 hours
P3 - 12 hours
Response time:
5 day/12 hour
P1 - 2 hours
P2 - 6 hours
P3 - 12 hours
Response time:
7 day/24 hour
P1 - 1 hour
P2 - 4 hours
P3 - 8 hours
-
Ticket and email support
Ticket and email support
Ticket and email support
-
Telegram group
Telegram group
Telegram group

Billing of Call

TRTC Call (TUICallKit) is a call component that comes with a UI kit. You can use it to implement features including one-to-one/group calls, multi-platform call making/answering, and offline call push. With this component, you can enable audio/video call features in your application with just a few lines of code changes. TRTC Call is available for Android, iOS, web, and Flutter. For more billing details, please check here.
Item
Trail
1-to-1 Call
Group Call
Price
As low as 0 USD for 7 days
199 USD/month Subscribe Now
597 USD/month Subscribe Now
Free resources
Free minutes
10,000 minutes/month
10,000 minutes/month
10,000 minutes/month
Package bonus minutes
-
100,000 minutes/month
300,000 minutes/month
Quota of free monthly active users (MAU)
100/month
5,000/month
10,000/month
Pay-as-you-go upon exhaustion
(within the validity of the package)
Services become unavailable after exhaustion.
TRTC Call
features
Audio/Video calls
Complete UI
Call status display
Call notifications and offline push
(If the application is not in the foreground, push notifications will be sent.)
Floating window
(The call page can be displayed as a floating window.)
Custom ringtones
Make/Answer/Decline/Hang up a call
Video call switch to Audio call
One-to-one call
Group call
-
Invite to/Join ongoing calls
-
Call Histoty API
(Support obtaining call history data through Callback and REST API methods.)
-
Multi-platform call
(A successful connection will automatically terminate requests from other platforms.)
-
Multi-device call
(A user can be logged in to multiple devices of the same platform, such as several iOS devices. When a call is answered, the device that connects will automatically prevent other devices from accessing the call.)
(Utilize in conjunction with the IM Premium Edition)
-
AI noise suppression
(Removes background noises with the help of AI.)
-
Less stutter under poor network conditions
(Reduces stutter rate and loading time under poor network conditions.)
-
TRTC basic features
On-cloud recording
On-cloud mixtranscoding
Relay to CSS
Supported platforms
iOS, Android, web, Flutter
iOS, Android, web, Flutter
iOS, Android, web, Flutter
Technical support
-
Response time:
5 day/12 hour
P1 - 2 hours
P2 - 6 hours
P3 - 12 hours
Response time:
7 day/24 hour
P1 - 1 hour
P2 - 4 hours
P3 - 8 hours
-
Ticket and email support
Ticket and email support
-
Telegram group
Telegram group

Billing of Conference

TRTC Conference (TUIRoomKit) is a component that comes with a UI kit designed for multi-party audio and video conversations in various scenarios such as corporate meetings, webinars, and online education. By integrating this component, you can easily add features like room management, member management, microphone management, and screen sharing to your app in just three steps within a day. This allows you to quickly launch your business online. For more billing details, please check here.
Item
Free Trial
Lite
Standard
Pro
Price
As low as 0 USD for 14 days Free Trail
299 USD/month
599 USD/month
899 USD/month
Package duration
Free minutes
10,000 minutes/month
10,000 minutes/month
10,000 minutes/month
10,000 minutes/month
Package bonus minutes
-
100,000 minutes/month
300,000 minutes/month
450,000 minutes/month
Pay-as-you-go upon exhaustion (within the validity of the package)
Services become unavailable after exhaustion
Conference Features
Participants per room
100
20
50
200
Active Rooms
10
20
100
200
Quota Of Free Monthly Active User (MAU)
100/month
10,000/month
10,000/month
10,000/month
Video Quality
HD, FHD, 2K, 4K
HD, FHD
HD, FHD
HD, FHD, 2K, 4K
Complete UI
Custom UI
Floating Window
Screen Sharing
Member Management
Room Management
Free Speech Mode
Audio mix by default
On-stage Speech Mode
-
Microphone Management
-
Microphone Quantity
20
-
9
20
Chat in Conference
-
AI noise suppression
-
Less stutter under poor network conditions
-
Multi-terminal login
-
-
TRTC Basic Features
On-Cloud Recording
On-Cloud Mix-Transcoding
Relay To CSS
Supported Platforms
iOS, Android, Web, Flutter, Electron, Windows
iOS, Android, Web, Flutter, Electron, Windows
iOS, Android, Web, Flutter, Electron, Windows
iOS, Android, Web, Flutter, Electron, Windows
Technical Support
-
Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours
Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours
Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours
-
Ticket and email support
Ticket and email support
Ticket and email support
-
Telegram group
Telegram group
Telegram group

Billing of Live

Real-time Interactive Live Streaming Live, with a UI component (TUILiveKit), enables you to add video interactive live streaming scenarios to your app with just a few lines of code, significantly reducing your development workload. Live supports Android and iOS development platforms. For more billing details, please check here.
Item
Free Trial
Lite
Standard
Pro
Price
As low as 0 USD for 14 days
299 USD/month
599 USD/month
899 USD/month
Length of package
Free minutes
10,000 min / month
10,000 min / month
10,000 min / month
10,000 min / month
Package bonus minutes
-
100,000 minutes / month
300,000 minutes / month
450,000 minutes / month
Pay-as-you-go upon exhaustion
(within the validity of the package)
Services become unavailable after exhaustion
Live exclusive features
Quota Of Free Monthly Active User (MAU)
100 / month
10,000 / month
10,000 / month
10,000 / month
Max Live Rooms
10
30(Back to 10 soon)
100
500
Max Viewers
2000
100
500
2000
Multi-Guest
Standard or Pro Only
-
Up to 4 Multi-guests
Up to 9 Multi-guests
Max Input Resolution
2K/4K
1080P
1080P
2K/4K
Go Live
Pre-Build UIKits
Chat And Emoji
Face Beautification
Basic Gift
Advanced Gift
-
Background Music
Audience List
Audience Tag
AI Noise Suppresion
-
TRTC General Function
Cloud Recording
On-Cloud Mix-Transcoding
Supported Platforms
iOS, Android
iOS, Android
iOS, Android
iOS, Android
Technical support
-
Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours
Response time: 5 day/12 hour P1 - 2 hours P2 - 6 hours P3 - 12 hours
Response time: 7 day/24 hour P1 - 1 hour P2 - 4 hours P3 - 8 hours
-
Ticket and email support
Ticket and email support
Ticket and email support
-
Telegram group
Telegram group
Telegram group

Billing of Excess Usage

For monthly packages that include free usage time, when the time is used up, additional usage beyond the free time will be automatically charged based on the length of the audio and video usage.
Audio and video usage time is divided into four categories based on specific application scenarios: voice interactive live broadcasting, video interactive live broadcasting, voice calling, and video calling. Each of the four basic services can be used individually or in combination. The billing details for each scenario are shown in the following table:
Note
When every month the gift of 10,000 minutes of Free Package of Time is exhausted, you need to unlock the pay-as-you-go function by purchasing the Monthly Package, otherwise, the service will not be available.
Scene
Description of scene
Billing instructions
Audio interactive live streaming
Support for audio interactivity between the host and audience, including the ability to connect via voice chat.
The ability for hosts to engage in inter-room (or inter-live stream) battles.
Smooth transitioning between hosting and co-hosting, with a wait time of less than 300ms.
A limitless number of users can co-host in a single room, with support for up to 50 people connected via voice chat simultaneously.
Low-latency live streaming mode with support for up to 100,000 viewers, with latencies as low as 1,000ms.
When using CDN bypass mode, there is no limit to the number of viewers who can watch the live stream.
Video interactive live streaming
Support for video interactivity between the host and audience, including the ability to connect via voice chat.
The ability for hosts to engage in inter-room (or inter-live stream) battles.
Smooth transitioning between hosting and co-hosting, with a wait time of less than 300ms.
A limitless number of users can co-host in a single room, with support for up to 50 people connected via voice chat simultaneously.
Low-latency live streaming mode with support for up to 100,000 viewers, with latencies as low as 1,000ms.
When using CDN bypass mode, there is no limit to the number of viewers who can watch the live stream.
Audio Call
Two-person or multi-person voice call, supporting 48kHz and stereo.
A single room can support up to 300 people being online simultaneously and up to 50 people using their microphones at the same time.
Video Call
Two-person or multi-person video calls are supported with high-definition image quality of 720P, 1080P, 2K, and 4K (on specific devices).
A single room can support up to 300 people being online simultaneously and up to 50 people using their microphones at the same time.
Note
If you have agreed with the business manager on other billing methods, please refer to the agreement in the contract.

Billing of Other Services

The following table shows the billing details of TRTC's extended services for real-time audio and video usage, which are designed to supplement the core features.
Service
Description
Billing instructions
The MCU recording cluster is a system used to record real-time audio and video in TRTC rooms, which can on-demand record single or mixed (multiplexing multiple audio and video streams into a single stream) uplink audio and video streams in TRTC rooms. Recorded files are stored on the VOD platform to ensure the reliability and real-time nature of the recording process.
By using the MCU cluster, TRTC can flexibly mix and transcode each upstream audio and video stream within the rooms, and then output the transcoded audio and video streams for live streaming to CDN, which enables viewers to watch the live stream via CDN.
The monitoring dashboard is a quality data monitoring and analysis service launched by Tencent Cloud Real-Time Audio and Video, which provides different dashboard functions for free and paid versions in a fixed-price mode. You can open and subscribe to the payment version according to your business needs through self-service on the console.
The Recording Delivery Service is a paid feature service launched by Tencent Cloud Real-Time Audio and Video. When using the real-time audio and video cloud recording service, fees will be incurred for the recording delivery service during the process of delivering and storing the recording files in the storage bucket.

Starter Plan

We offer a starter package to new TRTC users for each products to help save the early project costs. The package contains 50,000-minute free duration, supports pay-as-you-go, and offers one-to-one integration guidance. Each new user can purchase it three times.For more details,please see the link.
Applicable Products:
RTC Engine starter plan priced at $9.9 USD/month, has the same features as the RTC Engine Lite version.
Conference starter plan priced at $39.9 USD/month,has the same features as the Conference Standard version, with a MAU of 1,000.
Starter plans for Call, Live, and Beauty AR are upcoming.

10,000-Minute Free Package Per Month

All Tencent Cloud accounts with TRTC activated can receive free 10,000 minutes per month. For accounts registered on or after Beijing Time on February 21, 2023 (inclusive), the free minutes can be used to deduct minutes generated by Audio/Video calls, Interactive Live Streaming, On-cloud recording, and On-Cloud MixTranscoding. For accounts registered before Beijing Time on February 21, 2023, the free minutes can be used to deduct minutes generated by Audio/Video calls, Interactive Live Streaming, and On-cloud recording. For more details, please refer to the Free Minutes Description.