Empowering Online Consultation: How Dek-D Uses Tencent RTC to Build a Convenient Guidance Channel for Students

"Utilizing Tencent Cloud services and solutions enables us to quickly build systems while still delivering an excellent user experience. However, if we had to handle all development internally, aside from creating a server for video calls, another key aspect would be the user interface. This interface is used by users across a variety of devices, so we would have to spend a lot of time building a UI that supports a wide range of users. In retrospect, Tencent Cloud services already provide a robust infrastructure and UI design that supports users all over the world." — Waroros Rojana, Chief Executive Officer at Dek-D, Co-founder at Dek-D Interactive Co.

Dek-D Interactive, a leading online education and consultation platform in Thailand, has consistently sought innovative ways to enhance user experience and service quality. As the demand for remote learning and online expert consultations surged, Dek-D recognized the need for robust, interactive, and secure real-time communication capabilities. In response to these industry trends, Dek-D partnered with Tencent RTC (Real-Time Communication) to elevate its online consultation services, aiming to provide seamless, high-quality video interactions for students and professionals.

Dek-D

Dek-D Interactive Co., Ltd., is a media company that manages the Dek-D.com website which is the number one educational media outlet, established more than 22 years ago. Today, Dek-D have more than 5 million visitors monthly and reach more than 15 million people through social media monthly.

Dek-D Interactive's operates through three distinct business segments. The first part is the media-related business. The second part focuses on educational services business. In which Dek-D serve as the organizer of the Dek-D TCAS Fair, providing an online tutoring system called Dek-D School, as well as the latest business, CoachDD, which is an online consulting service. The third part of business is an online fiction platform with over 2 million novels in its system.

Challenges and Goals

Dek-D’s core goal is to leverage video call technology to create a trustworthy, highly interactive, and scalable online consultation environment. This aims to provide students with more opportunities for guidance, helping them receive support from senior peers. In the process of promoting efficient online consultations, Dek-D faces several challenges:

● How to ensure stable, high-quality video connections for both one-on-one and group consultations;

● How to protect user privacy and data security during sensitive consultation sessions;

● How to quickly and cost-effectively launch and operate the service across multiple platforms;

● How to maintain platform performance as the user base rapidly grows.

Why Tencent RTC

Dek-D chose Tencent RTC for its comprehensive and industry-leading solutions:

● Advanced Real-Time Communication Technology: Tencent RTC offers low-latency, high-definition audio and video calls, ensuring smooth and uninterrupted consultation sessions.

● Rich Product Matrix: With outstanding technology and extensive experience, Tencent RTC provides world-class services, including a full suite of feature-rich tools that help Dek-D rapidly develop its system.

● Robust Privacy and Security Protection: Enterprise-grade security protocols and privacy protection measures safeguard sensitive data. Cloud recording allows video files to be retained for 30 days, enabling the team to monitor service quality and track problematic behavior. Stored files are automatically deleted after 30 days, ensuring user privacy.

● Multi-Platform Support: Tencent RTC supports Android, iOS, PC, and Web platforms, with pre-built UI and business capabilities, helping Dek-D save significant development costs.

● High Scalability and Reliability: Powered by Tencent Cloud infrastructure, RTC solutions can easily accommodate user growth while maintaining consistent performance.

These advantages make Tencent RTC the ideal partner for Dek-D to realize its vision of secure, interactive, and reliable online consultations. 

Highlighted Benefits

The collaboration between Dek-D and Tencent RTC has delivered significant benefits:

● Enhanced User Experience: Users enjoy stable, high-quality video consultations with interactive tools, leading to higher satisfaction and engagement.

● Improved Privacy and Security: Stringent data protection measures ensure user information remains confidential, building trust in Dek-D’s services.

● Operational Efficiency: The scalable RTC platform allows Dek-D to serve more users without technical bottlenecks, supporting business growth.

● Business Growth: Post-implementation, Dek-D has seen increased user adoption and retention, solidifying its position as a leading online consultation provider in the region.

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