Retail Ecommerce Solutions

Enjoy Interactive Shopping Experience Across Various Scenarios

Live shopping, making shopping more interactive, convenient and personalized

Fashion Show
Beauty Tutorials
Product Introduction
Live Promotion

Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.

Live shopping, making shopping more interactive, convenient and personalized

Fashion Show
Beauty Tutorials
Product Introduction
Live Promotion

Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.

Providing immediate professional one-on-one customer service

Product Inquiries
Order Inquiries
After-sales Service

Providing real-time and reliable online support for customer service consultation scenarios, offering instant customer query resolution and personalized service.

Creating a delightful and relaxed video chat experience for customers

Product Explanation
Merchant-consumer Interaction
Face-to-face Counseling

Integrate our SDK to support the engagement of face-to-face communication, making conversations more personal and enjoyable, and fostering stronger and more natural connections.

Why Choose Tencent RTC Retail Ecommerce Solutions?

Call

Streamlining customer interaction with high-quality, real-time communication

Features ultra-low latency globally, ensuring smooth and clear audio and video calls. This enhances customer service experiences, with AI-driven noise reduction to focus on customer queries effectively.

Chat

Enhancing customer engagement with dynamic and scalable messaging solutions

Our real-time chat feature supports online consultations on e-commerce platforms. Consumers can engage in real-time chat with salespersons to address inquiries and concerns during the shopping process, enhancing the shopping experience.

Live

Transforming shopping experiences with interactive and high-quality live streaming

Integrate our live SDK to create diverse online interaction platforms, enabling the live streaming of product events to millions of people on any device.