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RETAIL ECOMMERCE SOLUTIONS

Crafting Seamless Real-time Solutions for Retail E-commerce

Integrate Tencent RTC's SDK to enhance customer engagement, offering real-time product showcases and interactive buyer-seller communication.

Enjoy Interactive Shopping Experience Across Various Scenarios

Live Shopping
Customer Service Consultation
Video Chat
Live shopping, making shopping more interactive, convenient and personalized

Live shopping, making shopping more interactive, convenient and personalized

  • Fashion Show
  • Beauty Tutorials
  • Product Introduction
  • Live Promotion
Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.
Live Shopping
Live shopping, making shopping more interactive, convenient and personalized

Live shopping, making shopping more interactive, convenient and personalized

  • Fashion Show
  • Beauty Tutorials
  • Product Introduction
  • Live Promotion
Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.
Customer Service Consultation
Providing immediate professional one-on-one customer service

Providing immediate professional one-on-one customer service

  • Product Inquiries
  • Order Inquiries
  • After-sales Service
Providing real-time and reliable online support for customer service consultation scenarios, offering instant customer query resolution and personalized service.
Video Chat
Creating a delightful and relaxed video chat experience for customers

Creating a delightful and relaxed video chat experience for customers

  • Product Explanation
  • Merchant-consumer Interaction
  • Face-to-face Counseling
Integrate our SDK to support the engagement of face-to-face communication, making conversations more personal and enjoyable, and fostering stronger and more natural connections.

Why Choose Tencent RTC Retail Ecommerce Solutions?

Streamlining customer interaction with high-quality, real-time communication
Call

Streamlining customer interaction with high-quality, real-time communication

Features ultra-low latency globally, ensuring smooth and clear audio and video calls. This enhances customer service experiences, with AI-driven noise reduction to focus on customer queries effectively.
Chat

Enhancing customer engagement with dynamic and scalable messaging solutions

Our real-time chat feature supports online consultations on e-commerce platforms. Consumers can engage in real-time chat with salespersons to address inquiries and concerns during the shopping process, enhancing the shopping experience.
Enhancing customer engagement with dynamic and scalable messaging solutions
Transforming shopping experiences with interactive and high-quality live streaming
Live

Transforming shopping experiences with interactive and high-quality live streaming

Integrate our live SDK to create diverse online interaction platforms, enabling the live streaming of product events to millions of people on any device.

Related Resources

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