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RETAIL ECOMMERCE SOLUTIONS

Crafting seamless real-time solutions for retail e-commerce

Integrate Tencent RTC's SDK to enhance customer engagement, offering real-time product showcases and interactive buyer-seller communication.

Enjoy Interactive Shopping Experience Across Various Scenarios

Live Shopping
Customer Service Consultation
Video Chat
Live Shopping

Live shopping, making shopping more interactive, convenient and personalized

  • Fashion Show
  • Beauty Tutorials
  • Product Introduction
  • Live Promotion
Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.
Live Shopping
Live Shopping

Live shopping, making shopping more interactive, convenient and personalized

  • Fashion Show
  • Beauty Tutorials
  • Product Introduction
  • Live Promotion
Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.
Customer Service Consultation
Customer Service Consultation

Providing immediate professional one-on-one customer service

  • Product Inquiries
  • Order Inquiries
  • After-sales Service
Providing real-time and reliable online support for customer service consultation scenarios, offering instant customer query resolution and personalized service.
Video Chat
Video Chat

Creating a delightful and relaxed video chat experience for customers

  • Product Explanation
  • Merchant-consumer Interaction
  • Face-to-face Counseling
Integrate our SDK to support the engagement of face-to-face communication, making conversations more personal and enjoyable, and fostering stronger and more natural connections.

Why Choose Tencent RTC Retail Ecommerce Solutions?

Call
Call

Streamlining customer interaction with high-quality, real-time communication

Features ultra-low latency globally, ensuring smooth and clear audio and video calls. This enhances customer service experiences, with AI-driven noise reduction to focus on customer queries effectively.
Chat

Enhancing customer engagement with dynamic and scalable messaging solutions

Our real-time chat feature supports online consultations on e-commerce platforms. Consumers can engage in real-time chat with salespersons to address inquiries and concerns during the shopping process, enhancing the shopping experience.
Chat
Live
Live

Transforming shopping experiences with interactive and high-quality live streaming

Integrate our live SDK to create diverse online interaction platforms, enabling the live streaming of product events to millions of people on any device.

Related Resources

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TECH
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