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RETAIL ECOMMERCE SOLUTIONS

Crafting seamless real-time solutions for retail e-commerce

Integrate Tencent RTC's SDK to enhance customer engagement, offering real-time product showcases and interactive buyer-seller communication.

Enjoy Interactive Shopping Experience Across Various Scenarios

Live Shopping
Customer Service Consultation
Video Chat
Live Shopping

Live shopping, making shopping more interactive, convenient and personalized

  • Fashion Show
  • Beauty Tutorials
  • Product Introduction
  • Live Promotion
Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.
Live Shopping
Live Shopping

Live shopping, making shopping more interactive, convenient and personalized

  • Fashion Show
  • Beauty Tutorials
  • Product Introduction
  • Live Promotion
Creating a stable online live streaming environment for millions of people, allowing consumers interact in real-time with hosts, ask questions, and receive immediate feedback.
Customer Service Consultation
Customer Service Consultation

Providing immediate professional one-on-one customer service

  • Product Inquiries
  • Order Inquiries
  • After-sales Service
Providing real-time and reliable online support for customer service consultation scenarios, offering instant customer query resolution and personalized service.
Video Chat
Video Chat

Creating a delightful and relaxed video chat experience for customers

  • Product Explanation
  • Merchant-consumer Interaction
  • Face-to-face Counseling
Integrate our SDK to support the engagement of face-to-face communication, making conversations more personal and enjoyable, and fostering stronger and more natural connections.

Why Choose Tencent RTC Retail Ecommerce Solutions?

Call
Call

Streamlining customer interaction with high-quality, real-time communication

Features ultra-low latency globally, ensuring smooth and clear audio and video calls. This enhances customer service experiences, with AI-driven noise reduction to focus on customer queries effectively.
Chat

Enhancing customer engagement with dynamic and scalable messaging solutions

Our real-time chat feature supports online consultations on e-commerce platforms. Consumers can engage in real-time chat with salespersons to address inquiries and concerns during the shopping process, enhancing the shopping experience.
Chat
Live
Live

Transforming shopping experiences with interactive and high-quality live streaming

Integrate our live SDK to create diverse online interaction platforms, enabling the live streaming of product events to millions of people on any device.

Related Resources

Tencent RTC
/ Dev Team
Jan 9, 2024
2023 Gartner® Magic Quadrant™ for CPaaS (Communications Platform as a Service)
Tencent RTC
/ Dev Team
Nov 17, 2023
Getting Started with Tencent Cloud Chat: A Step-by-Step Walkthrough
Tencent RTC
/ Dev Team
Jan 8, 2024
Tencent RTC Chat: The Chat SDK Solution Endorsed by Google Flutter for Enhanced Efficiency
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