If you’ve ever found yourself waiting on hold for customer support or struggling to keep up with endless emails, you know how frustrating communication delays can be. That’s where a live chat app comes in—it lets you connect instantly, whether you’re assisting customers, closing sales, or chatting with your team.
But with so many options out there, how do you choose the right one? Don’t worry! We’ve put together a list of the 10 best live chat apps in 2025 to make your search easier. Plus, we’ll walk you through how to pick the best fit for your needs.
Top 10 Live Chat Apps in 2025
Live chat apps are indispensable tools for businesses aiming to provide real-time support, boost sales, and enhance user experience. Here’s a list of 10 leading live chat apps worth trying out this year:
1.LiveChat
LiveChat is a comprehensive customer service platform that enables real-time interactions with website visitors. Its intuitive interface allows you to monitor site traffic and engage proactively with users, enhancing customer satisfaction and conversion rates.
Beyond standard chat functionalities, LiveChat offers a ticketing system to manage offline messages, ensuring no customer query goes unanswered. The platform also provides detailed analytics, helping you assess agent performance and customer satisfaction. With integrations available for numerous applications, including CRM systems and e-commerce platforms, LiveChat can seamlessly fit into your existing workflows.
2.HubSpot
Integrated within HubSpot’s CRM, HubSpot Live Chat offers a unified approach to customer communication. You can customize chat widgets to match your brand’s aesthetics and set up targeted welcome messages based on visitor behavior. All interactions are automatically logged into the CRM, providing your team with valuable context for follow-ups.
The free live chat app version also supports chatbot functionalities, allowing for automated responses to common inquiries, which can free up your team’s time for more complex issues. This integration ensures that your sales, marketing, and customer service teams have access to the same information, promoting a cohesive customer experience.
3.Zendesk
Zendesk Chat is part of the broader Zendesk Suite, known for its robust customer support solutions. The live chat feature allows you to engage with customers in real-time, providing immediate assistance and reducing response times. You can set up triggers to automatically reach out to visitors based on their behavior, such as time spent on a page, or specific actions taken.
The platform also offers analytics to track metrics like chat volume and customer satisfaction, helping you refine your support strategies. With its ability to integrate with various applications and support for AI-powered chatbots, Zendesk Chat can streamline your customer communication processes effectively.
4.Tawk.to
If you’re looking for truly free live chat apps to engage with website visitors in real-time, Tawk.to might just be the ideal solution. It offers unlimited agents, chat history, and customizable chat widgets, making it accessible for businesses of all sizes.
The platform also provides a ticketing system to manage customer inquiries that require follow-up, ensuring comprehensive support. With mobile apps available for both iOS and Android, you can stay connected with your customers on-the-go.
5.Desku.io
Desku.io has two major advantages. One is a high degree of customization. It allows you to adjust colors, logos, and window widgets to match your brand’s needs. This will impress users and help increase brand recognition.
The other aspect is the integration of AI with human contact for service efficiency. It supports setting business hours, informing customers of available times, and ensuring they know when to expect a response.
It also features online and offline status options, an auto-responder feature that acknowledges customers immediately, and an AI-powered chatbot that efficiently manages interactions and generates leads. All features point to one ultimate goal: capturing leads and streamlining the buying process.
6.Crisp
Crisp is an all-in-one messaging platform designed to enhance customer engagement through live chat, chatbots, and a shared inbox. It consolidates conversations from various channels, including websites, social media, and messaging apps, into a single interface, ensuring seamless communication.
Crisp’s real-time notifications and mobile apps keep you connected with customers, while its customizable chat widgets allow you to maintain brand consistency. The platform also offers features like co-browsing and video calls, enabling more personalized support experiences.
7.REVE Chat
REVE Chat is another live video chat app that offers omnichannel supports and co-browsing tools, enabling personalized customer support. It integrates seamlessly with various platforms, including CRM systems and e-commerce platforms, ensuring a unified communication experience.
The platform’s AI-powered chatbots can handle common inquiries, assist in lead generation, and provide 24/7 support, enhancing customer satisfaction. REVE Chat also offers real-time analytics, allowing you to monitor visitor activities and measure agent performance, helping you refine your support strategies.
8.Tidio
Tidio combines live chat with AI-powered chatbots to deliver prompt customer support. Its user-friendly interface allows you to manage conversations from multiple channels, including email and Facebook Messenger, all in one place. The platform’s chatbots can handle frequently asked questions, assist in lead generation, and even recover abandoned carts, contributing to increased sales.
Tidio also offers real-time visitor monitoring, enabling you to see who’s on your site and initiate conversations proactively. With integrations available for platforms like Shopify and WordPress, Tidio is particularly beneficial for e-commerce businesses aiming to enhance customer engagement.
9.Olark
Olark focuses on simplicity and effectiveness, making it a suitable choice for businesses seeking straightforward live chat solutions. It offers real-time chat, automated messages, and detailed reporting features, allowing you to monitor and improve your customer service operations.
The platform also supports customization of the chat widget to align with your brand’s look and feel. With features like searchable transcripts and integrations with tools such as CRM systems and help desks, Olark ensures that you have all the information needed to provide personalized support to your customers.
10. Userlike
Userlike is a cloud-based live chat app that works on both websites and mobile devices. One of its most impressive features is the multi-channel support. You can integrate chat on websites, mobile apps, and other third-party social media such as Facebook Messenger/Telegram into one platform. This way, you don’t have to spend time switching back and forth between multiple accounts.
You can also organize discussions with the conversation tag and create pre-written messages for typical queries. These are valuable options that can greatly improve query processing efficiency.
How to Choose the Right Live Chat App for You
Choosing the perfect live chat app can feel tough with so many options out there. But don’t worry—by focusing on your unique needs and asking the right questions, you’ll find the best option for your business.
Identify Your Core Needs
Begin by asking: What do you want this tool to achieve? Are you streamlining customer support, boosting sales, or improving team collaboration? For example, a small e-commerce site might prioritize quick response times and chatbot automation, while a SaaS company may need integrations with CRM systems. Write down your top 3-5 goals to guide your search.
Check Compatibility with Your Tech Stack
Your live chat app should play nicely with your existing tools. Does it integrate with your website platform (like WordPress or Shopify)? Can it connect to your CRM (HubSpot, Salesforce) or helpdesk software? Avoid headaches by confirming compatibility early—nobody wants to juggle disconnected systems.
Evaluate Must-Have Features
Look for features that align with your goals. Common ones include:
- Automated chatbots to handle FAQs 24/7.
- File sharing for swift issue resolution.
- Proactive messaging to engage visitors before they ask for help.
- Analytics dashboards to track performance.
Skip flashy extras you won’t use; focus on what truly matters for your workflow.
Prioritize User-Friendliness
If the app feels clunky, your team (or customers) won’t adopt it. Test the interface during free trials—can you navigate settings easily? Is setting up chatbots intuitive? A steep learning curve wastes time, so opt for simplicity.
Compare Pricing and Scalability
Live chat apps range from free tiers (great for startups) to enterprise plans. Ask:
- Is pricing based on seats, chats, or features?
- Will costs skyrocket as you grow?
- Are there hidden fees for essential add-ons?
Choose a plan that fits your budget and leaves room to scale.
Don’t Skimp on Security
If you handle sensitive data (e.g., payments or health info), security is non-negotiable. Look for apps with GDPR compliance, end-to-end encryption, and SOC 2 certification. Bonus points if they offer customizable data retention policies.
Build Your Own Live Chat App with TRTC
Are you a developer looking to create a high-performance live chat app? You need a tech solution that offers low latency, high-quality communication, and seamless integration—and that’s exactly what Tencent Real-Time Communication (TRTC) provides.
TRTC is a cost-effective, reliable, and scalable messaging and real-time communication service powered by Tencent Cloud. With its robust infrastructure, you can easily build chat apps that support text, voice, and video messaging while ensuring ultra-low latency and high-quality transmissions.
Whether you’re developing a standalone live chat app or integrating features into an existing platform, TRTC provides the tools to get started quickly with minimal coding effort.
Advanced Chat Features for an Engaging User Experience
A great live chat app goes beyond just text messages. TRTC’s Chat solution provides:
- Rich Media Messaging: Support for text, images, audio, video, and file sharing.
- Threaded Replies: Keep conversations organized with reply threads.
- Essential Chat Features: Offline messaging, read receipts, presence indicators, push notifications, and chat history export.
- Message Analytics: Track and improve user engagement with real-time monitoring.
- Security & Compliance: Built-in TLS/SSL encryption, privacy controls, and data compliance support.
- Multi-Language Support: Message translation in 100+ languages for global communication.
Live Streaming & Interactive Features
If you want to build a more comprehensive e-commerce app with live streaming capabilities, TRTC’s Live solution provides:
- Customizable UI Kits: Pre-built layouts for video streams and audio rooms
- Interactivity Features: Chat, virtual gifts, and multi-guest support.
- Ultra-Low Latency Live Streaming: Real-time streaming with less than 300ms latency, high-definition video, and optimized network performance.
Conclusion
Choosing the best live chat app depends on your specific goals—whether it’s improving customer engagement, streamlining internal communication, or integrating with your existing platforms. By exploring the top 10 live chat apps in 2025 and understanding what features matter most, you can invest in a solution that enhances productivity and drives results.
For those looking to build a high-performance live chat app, TRTC simplifies the process with its powerful APIs and developer-friendly SDKs. Whether you need real-time messaging, voice and video calling, live streaming, or seamless scalability, TRTC provides everything you need to create an outstanding user experience.
FAQs
What’s the best LiveChat app?
Selecting the best live chat app depends on your business’s specific needs, such as integration capabilities, customization options, and budget. Popular choices include LiveChat, known for its user-friendly interface and robust features and Zendesk Chat, appreciated for its seamless integration with other Zendesk products.
Which app is safe for private chat?
Signal is the safest app for private chat. It offers end-to-end encryption for all messages and calls, ensuring that only you and your recipient can access the content. Also, the app doesn’t store metadata, taking the safety to a new level.
What is the LiveChat app?
LiveChat is a popular customer service and communication platform designed to help businesses engage with customers in real-time. With features like automated greetings, chatbots, ticketing, and integrations with other tools, LiveChat enhances customer service efficiency, helping businesses boost customer satisfaction and conversions.
Which is the secret chat app?
Many chat apps offer chats for secure and intimate communication. Telegram is known for reliability and offers a “Secret Chat” feature with end-to-end encryption. It also supports self-destructing messages. Wire also provides secure messaging and calls.
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