Tencent RTC Named a Challenger in 2025 Gartner® Magic Quadrant™ for CPaaS for 3rd Consecutive Year

Tencent RTC has been recognized as a Challenger in the recently published Gartner® 2025 Magic Quadrant™ for Communications Platform as a Service report for the third consecutive year, standing as the only Chinese vendor featured. The report highlights Tencent's top position in the Asia-Pacific region for "Ability to Execute" and its strong performance in "Completeness of Vision," moving closer to the Leaders quadrant.

Gartner® noted that Tencent Cloud's CPaaS provides a rich suite of communication services, including SMS, SIP, and leading-edge capabilities like conversational APIs, 5G, IoT, and biometric security. At the heart of this offering, Tencent RTC continues to drive innovation in real-time communication and chat technology, particularly in the gaming and entertainment sectors, while actively exploring advancements in Generative AI, digital transformation, and user-centric interface design.

This recognition solidifies Tencent's position as a major global CPaaS vendor, building on the Gartner® Market Share: Platform as a Service, Worldwide, 2024 report, where Tencent Cloud ranked first in the Asia-Pacific CPaaS market by revenue.

Intelligent Upgrades: Deep Integration of Generative AI

The 2025 Gartner® report highlights that Tencent has built one of the industry's most comprehensive CPaaS product matrices. This includes core products like Tencent Real-Time Communication (TRTC), Instant Messaging (IM), and Tencent Cloud Contact Center (TCCC), which provide foundational audio and video technology across numerous industries.

A key factor in this year's recognition is the deep integration of AI. The report notes, "Tencent demonstrated noteworthy execution in generative AI (GenAI)," and its CPaaS products are helping more enterprises achieve innovation and digital transformation. Gartner predicts that by 2029, 85% of CPaaS users will integrate conversational AI to optimize user experiences.

Tencent RTC is at the forefront of this trend with its end-to-end Conversational AI solution.

It provides a one-stop service from audio/video capture and processing to cloud-based AI services.

The solution enables millisecond-level, real-time AI voice capabilities, allowing businesses to rapidly deploy conversational applications.

Key advantages include barge-in capabilities (allowing users to interrupt the AI), AI-powered noise reduction, real-time subtitles, and robust performance in weak network conditions, maintaining a global end-to-end latency of under 300ms.

Chat empowers businesses with Chatbot and live agent plugins, enabling the rapid deployment of conversational bots and FAQ systems with seamless human agent escalation. Companies like China Literature have used the Chat solution to build "Dream Island," a virtual social app where readers can customize AI companions to join them on their reading journey.

Leading Technology Serving a Global User Base

The Gartner® report acknowledges Tencent's expanding global service capabilities, helping users in gaming, conferencing, education, and social media quickly scale their communication needs.

Tencent RTC (TRTC) has comprehensively upgraded its overseas audio and video services.

Achieves an average global end-to-end latency below 300ms.

Maintains over 80% anti-packet-loss rate, ensuring a smooth, ultra-low-latency experience worldwide.

Offers standalone overseas products including Live, Call, Chat, and Beauty AR to support rapid market expansion.

Chat has strengthened its overseas network, with its globally accelerated service now supporting over 100 million monthly active users outside of China.

Tencent RTC has successfully served a diverse range of international clients, including Singapore's mobility platform Ryde, South Korean gaming giant Nexon, Japan's leading live-streaming platform MIXCHANNEL, Singaporean streaming service BeLive, Indonesian digital bank Allo Bank, and Africa's music streaming platform Boomplay.

As intelligent CPaaS evolves, the fusion of "AI + Audio/Video" is becoming a critical driver for business growth. Moving forward, Tencent will continue to refine its products and solutions, collaborating with global partners to advance the innovative application of CPaaS technology across more industries.