Investing and Socializing Without Compromise: How moomoo Connects Global Investors Through Tencent RTC

In the highly competitive and rapidly evolving financial technology industry, user engagement and real-time interaction have become critical for platforms aiming to provide superior customer experiences. To further enhance its offerings, moomoo partnered with Tencent RTC, aiming to integrate advanced voice and video chat capabilities into its platform.

MooMoo

moomoo, a digital finance platform developed by Futu, serves global investors with a comprehensive suite of services including trading, market data, news, and social features.

Challenges and Goals

moomoo’s services cover multiple countries worldwide, making multi-region message storage and delivery essential for seamless communication among global investors. As an investment and wealth management app, moomoo places a high priority on stability and security—missing any message could lead to real financial losses for users, so important notifications must reach users everywhere promptly and accurately. Additionally, moomoo requires robust chat and live streaming features to support social interaction among investors.

As moomoo expands globally, the platform faces several challenges:

● Real-time interaction: Investors need instant access to market information and real-time communication with financial experts and peers.

● Scalability and stability: With a growing user base, moomoo urgently needs an efficient, scalable, stable, and low-latency communication solution.

● Security and compliance: As a financial platform, moomoo must ensure secure communications and meet international compliance standards.

● User experience: Smooth, high-quality audio and video chat are key to building a strong user community and trust.

By overcoming these challenges, moomoo aims to create a powerful, highly interactive environment where users can connect with fund managers, join live streams, and receive instant customer support.

Why Tencent RTC

moomoo chose Tencent RTC for several compelling reasons:

● Advanced technology: Tencent RTC offers ultra-low latency, high stability, and global coverage, ensuring smooth and reliable communication for users worldwide.

● Comprehensive features: Supports one-on-one chats, large group messaging, group chats, live streaming, and temporary sessions—perfectly meeting moomoo’s social interaction needs.

● Outstanding performance: Tencent RTC excels in stability and scalability, with over 99.99% service availability and message delivery rates, average global message latency under 200ms, a worldwide network infrastructure, comprehensive security and compliance certifications, and international sites with independent overseas data centers. This builds a stable, convenient, and secure global messaging channel for moomoo.

● Security assurance: Tencent Cloud infrastructure ensures secure data transmission and meets global financial compliance requirements.

● Flexible integration: Offers full platform access for Android, iOS, PC, and Web, with highly flexible APIs and SDKs, making it easy for moomoo to seamlessly integrate RTC capabilities into its existing platform and enhance social and customer service functions.

Highlighted Benefits

The partnership between moomoo and Tencent RTC has delivered significant benefits:

● Enhanced User Engagement: Social features are one of moomoo’s key differentiators from other investment platforms. Real-time chat and live streaming make the investor community more vibrant and help increase user engagement.

● Improved Customer Service: Instant communication channels enable moomoo to address user queries efficiently, boosting satisfaction and trust.

● Global Scalability: Tencent RTC’s robust infrastructure supports moomoo’s growing international user base without compromising performance.

● Business Growth: With improved user experience and engagement, moomoo has seen increased user retention and activity, contributing to its overall business expansion.

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